What are the responsibilities and job description for the Concierge position at St. John's Senior Services?
St. John’s is leading and inspiring a shift in society’s views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community.
St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John’s home.
If this description speaks to you, continue reading about the opportunity of Concierge. This is a flexible shift, per-diem position at St. John’s Home.
Position Summary : The Concierge maintains a consistent professional and warm attitude over the telephone, greeting visitors, Elders and family members.
The Concierge creates a hospitable environment in the lobby area and provides high quality service in a collaborative team effort.
Responsibilities include :
- Receives all persons who enter the campus in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff, or vendors respectfully and congenially to present the best possible image of the community.
- Answers all incoming telephone calls in a professional manner and redirects all calls as appropriate, answering questions promptly and courteously.
- Welcome’s all persons who enter St. John’s in a courteous manner. Informs, guides, directs, and assists in a professional manner.
- Engages in conversation with Elders, families, staff and assists in answering questions.
- Provides current information pertaining to the activities occurring within St. John’s.
- Maintains current resident contact / location information directory with continuous resident census tracking and documentation.
- Cooperates with and assists fellow staff members on daily basis.
- Help with other duties as needed that support the team to fulfill St John’s mission vision and values.
Qualifications :
- Excellent customer service, customer relations and telephone etiquette.
- Ability to interact with diverse groups of people.
- Email, MS office, general computer proficiency.
- Ability to keep a positive attitude when visitors are sometimes upset and under stress.
Physical Requirements :
- Light to moderate - able to bend, lift up to 20 lbs.
- Able to sit for prolonged periods of time.
Check out what we have to offer YOU at :
- Health, dental, vision insurance (30 hours )
- Employer sponsored life insurance & telemedicine (30 hours )
- Weekly paychecks
- Competitive pay
- Ability to pay your bills before pay day through PayActiv :
- Free parking
- 24 / 7 fitness center
- Generous paid time off and holidays
- On-site child care
- Employee Assistance Plan
- Cell phone discounts
- Recognition activities and events
St. John’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.
Last updated : 2024-05-17
Salary : $16 - $17
