Shop Manager

This role is a luxury women's apparel Shop Manager located in Bloomingdale’s at South Coast Plaza.

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. As part of that commitment, we are proud to house St. John Knits, an exclusive boutique-within-a-store experience offering our customers a curated, elevated destination for timeless luxury style.

This role is responsible for overseeing sales, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. Shop Managers are held directly accountable for their individual store’s financial results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
• Communicates effectively and with a global perspective; develops and maintains professional relationships
• Effectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skills
• Promotes and supports customer loyalty programs
• Create and maintain positive employee relations by leading and developing a professional shop team
• Ensure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner, Monthly Touch Base, shop meetings, Performance Review, Employee Notices and Performance Improvement Plan
• Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals utilizing the following:
• Monthly Touch Base
• Regularly scheduled shop meetings
• Product Knowledge materials
• Scheduled Selling Floor time to observe, coach, support and to lead by example
• Effectively teaches, demonstrates and ensures all shop staff complies with all Company initiatives
• Resolve client issues and requests in an efficient and quick manner
• Demonstrates high level of quality in work, attendance and appearance
• Solves problems/issues methodically and with a sense of urgency
• Takes appropriate partnerships with Supervisor, Human Resources and other corporate partners
• Develops a strategic plan to achieve shop business goals
• Sets daily, weekly and monthly sales goals for the shop and the sales team and ensure sales goals are achieved
• Coach and develop staff to exceed individual and shop goals
• Communicate and successfully promote programs, marketing tools and events aimed at increasing business
• Utilize and maintain client database for phone calls, appointments, and events
• Is involved in the community and outreach projects in the local marketplace
• Understands the company’s business strategies and direction
• Follows through and accomplishes multiple projects / priorities in a timely manner
• Achieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reports
• Maximize shop profits through inventory management
• Prepare, coordinate and ensure complete and accurate physical inventory per Company guidelines
• Identify and communicate merchandise assortment opportunities and issues to merchant team
• Execute and maintain visual merchandising standards consistent with the Company brand standards and directives
• Ensure accuracy of Company in shop promotions and merchandise markdowns
• Promptly and accurately complete paperwork per company procedures
• Maintains efficient and accurate back-room operations to include stockroom organization and shipping/receiving
• Understands and uses all reports and reporting procedures including Profit and Loss statements
• Ensures accuracy of all POS procedures and conducts training of POS System to staff
• Prepare, schedule and facilitate required meetings
• Maintains standards of cleanliness and organization
• Maintain shop and staff safety
• Monitors and maintains compliance to all Company Policies & Procedures
• Adhere to Timekeeping procedures
• Adhere to local, state and federal laws