Server / Bartender Hilton Garden Inn PC Airport Location

Job Summary

The role of a server is to serve all guests and/or members and take care of their needs and requests as it pertains to their dining experience. You are also responsible for bringing the guest and/or members incredible customer service by menu and product knowledge, completing correct orders, timely/friendly service, and anticipating and accommodating any and all of the guests and/or members needs.

The role of a bartender is to provide an above and beyond service experience and to ensure that all guests are served beverages and/or food in a timely, friendly and high-quality way that follows safety procedures for serving alcohol. It is also the responsibility of the bartender to enrich the guests experience and always show genuine interest in their needs.

Primary Responsibilities & Essential Functions (Server)

• Ensure that food is prepared correctly and to customers satisfaction as well as company standards; returns incorrect or improperly cooked orders to kitchen
• Serves food and beverages to guests as per the restaurant’s standards in a friendly, timely and efficient manner
• Ensure that the guests have a pleasant dining experience
• Obtain complete knowledge about ingredients, flavors and suggestions about menu items
• Inform guests about special items for the day and menu changes.
• Take Food and beverage orders.
• Collect plates and clears the table as customers finish their meals.
• Obtain revenues, issue receipts, accept payments
• Perform basic cleaning tasks as needed or directed by supervisor
• Complete pre-shift and post-shift duties including setup and teardown of certain stations
• All other duties as assigned

Primary Responsibilities & Essential Functions (Bartender)

• Set up bar at beginning of shift
• Pick up and count bank
• Ensure bar is clean, sanitized and fully stocked with juices, produce, beer, wine, cups napkins and silverware
• Fill and maintain ice wells
• Cut fruit and make purees
• Greet all guests upon arrival
• Upsell food and beverages
• Anticipate the needs of guests
• Maintain cleanliness throughout the shift by wiping down and cleaning bottles, wells, and surfaces
• Clean and maintain beer taps and frozen drink machines
• Close/ break down bar and clean all workspaces and equipment.
• Take trash to dumpster as needed
• Brush and squeegee floors
• Properly store produce for next day
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read write and speak and communicate in basic English preferred
• One year bartending experience in a high-volume facility is preferred
• Must have in person customer service experience
• CPR Certified
• Previous experience as a server preferred
• Food Handling Certification
• Alcohol Awareness Certification
• Must be at least 18 years of age to serve alcohol

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Excellent interpersonal and customer service skills
• Well-organized with ability to take and place food and beverage orders accordingly
• Knowledge of special diets to ensure safety of guests when ordering food
• Basic Knowledge of Spirits, Beer, Wine & Beverages
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Ability to interact with guests in a pleasant friendly way
• Extensive knowledge of drink preparation or service
• Ability to memorize different Food & Beverage menus
• Ability to remain calm when dealing with unruly and argumentative patrons
• Ability to learn cash register software used by bar or restaurant
• Ability to complete orders quickly and accurately

Physical Demands

• Must be able to lift at least 50lbs
• Must be able to stay on feet for entire shift
• Standing for extended periods, walking, bending, kneeling and stooping.
• Must be able to continuously prepare beverages for long periods of time
• Must be able to safely deliver food and drinks on different surfaces

Working Conditions

• Fast paced high volume bar
• Work may be either indoor and/or outdoor depending on location
• Exposure to a possibly noisy environment
• Exposure to extreme heat or cold depending on season and location
• Exposure to slippery surfaces and stairs depending on location
• Indoor and/or outdoor
• Possibility of working 11 hour shifts
• Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc.