Rooftop Server at The Pearl Hotel

Job Summary

The Rooftop Server will be joining the team at The Pearl Hotel's Havana Beach Rooftop. 

The role of a server is to serve all guests and/or members and take care of their needs and requests as it pertains to their dining experience. You are also responsible for bringing the guest and/or members incredible customer service by menu and product knowledge, completing correct orders, timely/friendly service, and anticipating and accommodating any and all of the guests and/or member’s needs.

Primary Responsibilities & Essential Functions

• Ensure that food is prepared correctly and to customers satisfaction as well as company standards; returns incorrect or improperly cooked orders to kitchen
• Serves food and beverages to guests as per the restaurant’s standards in a friendly, timely and efficient manner
• Ensure that the guests have a pleasant dining experience
• Obtain complete knowledge about ingredients, flavors and suggestions about menu items
• Inform guests about special items for the day and menu changes.
• Take food and beverage orders
• Collect plates and clears the table as customers finish their meals
• Obtain revenues, issue receipts, accept payments
• Perform basic cleaning tasks as needed or directed by supervisor
• Complete pre-shift and post-shift duties including setup and teardown of certain stations
• All other duties as assigned

Education and Experience

• Must be at least sixteen years old (at least 18 years old to serve alcoholic beverages)
• Previous experience as a server preferred
• Must successfully compete in food safety, alcohol & job training.
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, understand, and communicate in basic English preferred

Knowledge, Skills, Abilities

• Knowledge of special diets to ensure safety of guests when ordering food
• Basic Knowledge of Spirits, Beer, Wine & Beverages
• Ability to work well in a team environment
• Excellent interpersonal and customer service skills
• Well-organized with ability to take and place food and beverage orders accordingly
• Ability to operate point-of-sale systems
• Detail-oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest standards
• Ability to interact with guests in a pleasant, friendly way

Ability to multi-task and manage multiple guests at a time

Physical Demands

• Standing for extended periods, walking, bending, kneeling and stooping.
• Must be able to lift up to 25lbs.
• Must be able to safely deliver food and drinks on different surfaces

Working Conditions

• Exposure to slippery surfaces and stairs depending on location
• Indoor and/or outdoor
• Exposure to extreme heat and cold depending on season and location
• Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc.
• Possibility to work 11 hour shifts