Retail Associate at Watercolor Kid's Store

Job Summary

The position of Retail Associate is responsible for greeting all customers in a friendly and courteous way, selling merchandise, maintaining a neat and tidy store while also assisting customers with all questions and requests.

Primary Responsibilities & Essential Functions

• Energetically welcome customers and provide a friendly, courteous shopping experience
• Assist customers in selecting products and escort them to desired merchandise locations
• Maintain knowledge of store merchandise to answer questions and make recommendations
• Drives sales through engagement of customers and suggestive selling
• Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
• Operate the register and POS system
• Manage financial transactions
• Documents sales by creating or updating customer profile records
• Upsell merchandise at appropriate times
• Maintain a clean and organized store
• Perform inventory and assist with stock organization
• Alerts management of potential security issues
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Previous in-person customer experience preferred
• Previous retail experience preferred

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Ability to interact with guests in a pleasant, friendly manner while maintaining a positive attitude focused on customer satisfaction in a fast-paced environment
• Ability to remain calm in uncomfortable conflicts
• Ability to work as part of a team
• Knowledge of retail operations
• Ability to perform cash transactions accurately
• Knowledge of Microsoft office operations
• Excellent verbal and written communication skills

Physical Demands

• Ability to stand or walk for extended periods of time
• Ability to bend, reach, squat, and stretch while handling merchandise, stocking, or assisting customers
• Ability to lift, carry, push, and pull up to 50lbs
• Ability to work in a fast-paced environment

Working Conditions

• Primarily located indoors on the sales floor
• Possible exposure to a somewhat noisy environment
• Use of cleaning chemicals (proper PPE provided)