Housekeeping Supervisor at The Pearl Hotel

Job Summary

The Housekeeping Supervisor is responsible for overseeing the work of housekeeping staff and ensuring that the establishment and its facilities are kept clean and tidy throughout shifts. This role is responsible for enforcing staff compliance with established safety and sanitation policies.

Primary Responsibilities & Essential Functions

• Supervise housekeepers and assist as needed
• Maintain a high morale amongst the housekeeping team
• Motivate team members and resolve any issues that occur on the job
• Establish and educate staff on cleanliness, tidiness, and hygiene standards
• Responsible for issuing work equipment and supplies to the housekeeping staff/workers
• Inspect all rooms to ensure they are in compliance with company standards
• Ensure rooms are kept from hazards or safety violations
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy
• Participate in large cleaning projects as required
• Oversee daily housekeeping operations
• Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves
• Ordering of the needed products for housekeeping services
• Record and keep data regarding work assignments, and also prepare reports on a routine basis
• Makes recommendations to improve service and ensure more efficient operation
• Respond to customer complaints and special requests
• Respond to emails, phone calls, and guest inquiries as representation of the housekeeping department
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Assists housekeeping supervisors and housekeeping manager
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Previous experience in a supervising position preferred
• 2 years of housekeeping experience preferred

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Ability to interact with guests in a pleasant friendly way
• Ability to lead a team effectively and efficiently
• Advanced knowledge of housekeeping operations
• Ability to retain and enforce safety procedures
• Advanced knowledge of cleaning operations and sanitation operations
• Ability to solve conflicts individually
• Good communication skills are an asset
• Good organizational skills
• Workplace Hazardous Materials Information System (WHMIS) is an asset
• Exceptional time management skills
• Ability to be proactive in carrying out and overseeing the completion of assigned duties
• Ability to operate Microsoft Word proficiently

Physical Demands

• Frequent bending, kneeling, stooping, walking, pushing, and pulling
• Occasional keyboarding
• Must be able to lift 50 lbs

Working Conditions

• Indoors
• Exposure to laundry and cleaning chemicals ( with proper PPE)
• Possible exposure to a somewhat noisy environment
• Possible exposure to bodily waste