Facilities Technician at Watercolor Resort

Job Summary: The Facilities Technician I is responsible for ensuring that the property is in excellent condition for guest and associates by acting as the lead Facilities Technician and answering any questions or needs from the team. Under the direction of the Facilities Supervisor and General Manager, you would be responsible for maintaining all equipment, systems and building components, including, but not limited to, mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile and other equipment. 

Job Responsibilities: 

• Directly assist the Facilities Supervisor 

• Maintain high moral within the Facilities Team 

• Act as a liaison between the Facilities Supervisor and facilities tech team 

• Answer any inquiries or questions from the Facilities Team 

• Work independently while completing various maintenance tasks in guest rooms and hotel buildings including; minor plumbing, electrical, HVAC, painting, furniture assembly, etc. as needed 

• Troubleshooting and repairs of low-level plumbing, HVAC, painting and sheet rock repair. 

• Assist in troubleshooting issues that require a skilled maintenance repair or contractor repair. 

• Carry out routine checks and maintenance work for the assigned areas. 

• Update work order tickets and record in system according to company procedures. 

• Communicate with departments and other relevant parties for work orders. 

• Respond to work orders quickly and resolve timely.  

• Conduct room care preventative maintenance as directed. 

• Possess thorough knowledge of all equipment in your department. 

• Achieving and maintaining a quality guest room product according to hotel standards. 

• Maintain strict compliance of hotel's Hazardous Material (HAZMAT) program, including maintaining current MSDS. 

• Adhere to hotel work order system including prioritization. 

• Demonstrate teamwork responsiveness when asked to do any task consistent with hotel standards. 

• Observe all department rules, regulations, and dress code. 

• Maintaining the documentation of all daily logs, reading, and building inspection programs. 

• Ensure safety and security throughout the hotel. 

• Maintaining all exterior grounds, parking areas, and public access areas. 

• All other duties assigned 

Education and Experience: 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests.   

• Ability to read, write, speak, understand, and communicate in basic English preferred  

• Customer service experience is a must.  All technicians must be able and willing to interact with guests. 

• Mechanical or technical experience in building maintenance is heavily preferred 

• Knowledge of computers and ability to process work tickets. 

• 3-5 years of building maintenance experience is needed 

Knowledge, Skills, & Abilities: 

• Detail-oriented and thorough.   

• Ability to remain discreet and respect the privacy of guests.   

• Ability to perform consistent work to the highest of standards.   

• Ability to interact with guests in a pleasant, friendly way   

• Excellent written and verbal communication skills  

• Strong interpersonal and problem-solving skills  

• Possess strong working knowledge of heating, cooling, and pumping systems.  

• Possess strong plumbing knowledge.  

• Must be very well versed in electrical applications and safety.  

• Should have a working knowledge of appliances.  

• Must have general maintenance experience with general paint and carpentry. 

• Must be able to multi-task with jobs, radio and guests.  

• Must be able to interpret a variety of instructions 

• Ability to effectively and efficiently lead a team