Concierge (Part-Time) at The Pearl Hotel

Job Summary

The Concierge serves as a key ambassador of the hotel, delivering personalized, anticipatory service to create exceptional and memorable guest experiences. This role is responsible for assisting guests with a wide range of requests, including dining reservations, transportation arrangements, local recommendations, and special experiences, all while maintaining the highest standards of luxury hospitality.

Primary Responsibilities & Essential Functions

• Provide warm, professional, and personalized service to all guests, ensuring a seamless and elevated experience
• Anticipate guest needs and proactively offer tailored recommendations for dining, entertainment, and local attractions
• Secure reservations for restaurants, tours, transportation, and special events
• Coordinate special requests such as celebrations, amenities, and VIP arrangements
• Maintain strong relationships with local businesses, vendors, and service providers to enhance guest offerings
• Handle guest inquiries, concerns, and complaints with discretion, urgency, and professionalism
• Stay informed on local events, cultural activities, and exclusive experiences
• Assist with directions, travel planning, and itinerary creation
• Ensure all guest interactions reflect the hotel’s luxury brand standards
• All other duties as assigned

Education and Experience

• Ability to read, write, speak and communicate in basic English preferred
• Experience in a luxury hotel, hospitality, or other relationship centered job is preferred
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

Knowledge, Skills, Abilities

• Detail-oriented and thorough
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Knowledge of the local area and its restaurants, shopping and recreation
• Administrative skills
• Organizational; and multitasking skills
• Must have appositive attitude with the ability to remain positive and patient

Physical Demands

• Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests’ vehicles 
• Frequent walking, standing, bending, stooping, and reaching
• Must be able to lift up to 50lbs 

Working Conditions

• Indoor and outdoor environment 
• Possible exposure to extreme heat or cold depending on season  
• Direct communication with guests at the front desk