What are the responsibilities and job description for the Casino Host position at St. Jo Frontier Casino?
About Us
At St. Jo Frontier Casino, everyone knows your game. We take pride in being personable and friendly, building connections with both our guests and team members. With exciting gaming action, promotions, casual dining, and outstanding service, we've become a favorite destination for both locals and visitors.
Position Summary
The Casino Host builds strong relationships with our valued players by delivering personalized service and memorable experiences. This role focuses on player engagement, loyalty, and revenue growth through thoughtful relationship management, effective communication, and a strong understanding of guest preferences.
What You’ll Do
- Build and maintain relationships with assigned slot and table games players to strengthen loyalty and encourage repeat visits.
- Stay connected with players via phone, email, and in-person interactions to share upcoming promotions, events, and property offerings.
- Greet players on the casino floor and at special events, anticipate needs, and coordinate accommodations, amenities, and services.
- Host and attend events with assigned guests, and follow up to ensure a positive, personalized experience.
- Manage and track discretionary complimentary services in accordance with company policies and regulatory requirements.
- Meet or exceed monthly revenue goals and performance expectations set by management.
- Work collaboratively with other team members to achieve individual and team objectives.
- Maintain professionalism, discretion, and courtesy in all interactions, including those involving guest arrangements and financial matters.
- Demonstrate reliability, punctuality, and compliance with all gaming license requirements.
- Maintain flexibility to work evenings, weekends, and holidays as needed.
Qualifications
- High school diploma or equivalent required.
- Must be able to obtain and maintain a level II Missouri Gaming License.
- Ability to communicate effectively in English, both verbally and in writing.
- Basic computer skills.
What We Offer
- Paid rest and meal breaks
- Free employee meals while working
- Paid Time Off (PTO) and Paid Holidays (Full-Time)
- Medical, Dental, Vision, and Virtual Doctor Visits (Full-Time)
- 401(k) with company match
- Free $25,000 Life Insurance (Full-Time)
- Optional additional coverage: Disability, Life, Accident, and Critical Illness Insurance
- Free Employee Assistance Program (counseling, legal, financial guidance, and more)
- Employee discounts, team celebrations, and recognition awards
Disclaimer: This job posting is intended to describe the general nature of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $25,000