Bilingual Patient Coordinator - (English / Spanish)

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a bilingual front desk Patient Coordinator for a busy Gentry Community Clinic Primary & Urgent Care Clinic located in Gentry, AR. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient’s needs are met in an effective, positive way.  Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. This position is full-time, in-person, paid hourly, and eligible for full benefits. The schedule for this position will be Monday through Thursday 7:00 AM - 5:00 PM and Friday 7:00 AM - 12:00 PM.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic. 
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily. 
• Schedules patient appointments 
• Maintains a clean and orderly work environment 
• Assists as requested by provider in procedures and examinations within guidelines of certification and/or training.
• Translates written and verbal communication between patient and providers, nurses or ancillary staff, as requested by either the patient or staff and as skills allow.  

Required Qualifications

• High school diploma or equivalent required. 
• Bilingual Spanish/English is required. 
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds required. 
• Customer service experience required

Preferred Qualifications

• Knowledge of computer software such as Microsoft Office is preferred.
• Medical terminology and insurance verification experience preferred.

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! 
• Excellent Benefits Package including:
  1. Health, Vision, Dental and Life Insurance
  2. 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  3. Paid Time Off and Holidays
  4. Employee Discounts for Care