What are the responsibilities and job description for the Call Center Rep-Columbus Clinic position at St Francis Hospital?
At. St. Francis-Emory Healthcare, we recognize that our patients deserve qualified, engaged, and competent healthcare professionals. And we know that our employees deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop. We have a positive, hopeful, and resilient leadership team that is solely focused on taking care of the heart of St. Francis – the people who work here. If you feel that your skills and compassion fit with our vision for person-centered care and evidence-based practice, and you would like to belong to a hospital family that only the best are invited to join, we invite you to apply today.
Serve as a liaison between the patient/guarantor and St. Francis Hospital to answer questions, provide information, and resolve customer issues (i.e., patient charges, balance inquiries, payment arrangements, and financial assistance).
Minimum Education
X High school diploma or equivalent X Required
Minimum Education
X Associate’s degree X Preferred
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
Five (5) years of customer service experience, in a call center setting.
Essential Functions
Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing.
Greets visitors and communicates with patients and providers.
Places, answers, and directs phone calls and distributes messages.
Organizes, coordinates, and schedules meetings and appointments.
Keeps office area neat and tidy and monitors and orders office supplies.
Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
Coordinates work flow and complies records of office activities.
Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash.
Meets monthly schedule adherence goals.
Meets metrics that include but are not limited to average hold time, average aftercall time and service level.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran