Service Coordinator B-3 or CLTS Programs

Overview: B-3: Coordinates the delivery of all Birth-to-Three services across agency lines and serves as the single point of contact in helping a family obtain the services needed as described in the IFSP. 

Overview:   CLTS: Coordinating or facilitating access to all services and supports, both formal and informal, which are needed by the participant and family to meet their identified outcomes. 

Essential Functions for B-3 Service Coordinator 

• Facilitates and participates in the development, review and evaluation of the Individual Family Service Plan (IFSP) 
• Maintains continued regular contact with families, as mandated, to ensure that services are being delivered appropriately and in a timely manner 
• Accurately and comprehensively case-notes and reports service units 
• Informs parents of advocacy services, coordinates with medical and other health care providers 
• Facilitates the development of transitional/discharge plans and attends all conferences and meetings associated with transitions 
• Attends trainings as needed 
• Ensures compliance with mandated timelines; facilitates timely PPS entries 
• Understands and upholds the components of the PCATT model for early intervention 
• Assists parents in locating community resources 
• Attends meetings as appropriate, including in-house and community meetings relating to Birth-to-Three 
• Maintains regular contact with families on caseload to ensure that services are being delivered as described in the IFSP. A natural environment focus should be central in IFSP goals 
• Works with Program Manager to ensure all files are audit compliant 
• Serves as a positive ambassador for St. Francis Children’s Center and for Milwaukee County 
• All other duties as assigned 

ESSENTIAL FUNCTIONS OF A CLTS SERVICE COORDINATOR 

• Establishes positive, helpful relationships with clients and families, service providers, internal and external teams 
• Is familiar with and upholds all waiver rules, regulations and deadlines as established by the state and county  
• Attends meetings as appropriate, including in-house and community trainings/meetings relating to CLTS  
• Is familiar with and assists parents in locating community resources  
• Oversees a case load of 50-55 clients, maintaining 80% monthly productivity 
• Facilitates and participates in the development, review and evaluation of the Individual Service Plan (ISP). Completes all follow up documentation needed with plan updates, including but not limited to: 
• Prior Authorization for Services (PAS) 
• Participant Focused Assessment (PFA) and additional documentation associated with 6 month and recertification home visits.  
• Completing annual functional screens to determine eligibility for each child on case load within the child’s recertification month 
• Maintains mandated regular contact with families on personal caseload to ensure services are being delivered appropriately and as described by the ISP  
• Monthly contacts, 2 home visits per year based off child’s recertification month.  
• Maintains all required paperwork as it relates to clients. Keeps documents up-to-date in the proper order in the files  
• Including completing and maintaining case notes within 48 hours of task completion 
• Ensures compliance of mandated timelines, policies, and CLTS procedures 
• Ensures that 90-95% of their files are audit ready 
• Assist with interpretation and translation when needed (either being fluent in language or using SFCC’s approved provider) 
• All other duties as assigned  

 Physical Demands of the Position 

• Walk, sit, stand and climb stairs 
• Bend/twist and reach 
• Far vision at 20 feet or further; near vision at 20 inches or less 
• Speak and hear 
• Kneel, crouch, climb, feel and stoop 
• Lift objects weighing up to 35 lbs 
• Carry objects weighing up to 35 lbs 
• Handle or manipulate objects at a low intensity level of effort 

Mental Requirements 

• Must have ability to cope with changes in routine to accommodate needs of the agency 
• Must be able to make decisions and exercise good judgment under stress and time restraints 

Environmental/Working Conditions 

• Inside work environment approximately 67% of the time 
• Requires driving 33% of the time 

Equipment Used 

• Computer 
• Copy machine 
• Fax machine 
• Telephone 

Required Education/License/Certifications 

• A course of study leading to a Bachelor of Arts or Bachelor of Science degree in a Health or Human services-related, Child Development, or Social Work field and have one year of experience working with person of the specific target group for which they are employed 
• Must have a valid Wisconsin driver’s license and may not have more than three current minor driving violations and/or one current at-fault accident on your record. Auto insurance must include 

$100,000/$300,000 bodily injury and $100,000 property damage 

• Bilingual in Spanish Preferred

Required Knowledge and Skills 

• Experience with Birth-to-Three programs 
• Ability to function effectively in a team 
• Understand and follow written and verbal directions 
• Read, write, basic math skills 
• Excellent interpersonal skills 
• Ability to prioritize multiple demands 
• Must possess and practice a customer service focused management philosophy 

Behavior and Attitude 

The mission and philosophy of St. Francis Children’s Center requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, clients, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client, visitor and fellow employee is a requisite of successful job performance. In addition, strict client confidentiality must be maintained.