What are the responsibilities and job description for the Product Support Engineer position at ST Engineering?
Who YOU are and what YOU can become
The Product Support Engineer (PSE) will provide technical support for customers of ST Engineering Middle River Aerostructure Systems' (MRAS) nacelle components, to ensure customer operational success and product safety of flight. The PSE will have the opportunity to build and leverage multiple skill sets including technical writing, communication with customers and partners from around the world, technical support and hardware ownership to support current and next generation products.
Who WE are and where WE are going
At ST Engineering MRAS, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day. From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio. We are looking for people with innovative ideas and the drive to help us grow into the future.
A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none. At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company's expanded aircraft nacelle portfolio as well as it's materials and processing expertise.
What YOU will do
To provide technical support for the use, maintenance, and repair of advanced composites, metallic components, and nacelle systems hardware that will require forward-thinking, a positive attitude and collaboration skills. Key responsibilities of a PSE include the following:
What YOU must bring to Succeed
Desired Characteristics
At ST Engineering MRAS, we offer great rewards, competitive pay, career advancement and growth opportunities.
Estimate salary range for this role: $64,400 to $95,800 per year. ST Engineering MRAS considers several factors with extending job offers, including but not limited to candidates' key skills, relevant work experience, education/training/certification, job level, and work location. Base salary is only one component of our competitive Total Rewards package.
ST Engineering - MRAS Benefits:
As a full-time employee of ST Engineering MRAS, you are eligible for our benefits package including:
Employment Notice: Background and Drug Screening Requirements
As part of our commitment to maintaining a safe and secure workplace, successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.
It takes diverse talent to solve real-world problems. ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed. We're proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds. So, bring us your personal experience, your perspectives, and your background. It's through our differences that innovative changes are made.
ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at , or by email at
The Product Support Engineer (PSE) will provide technical support for customers of ST Engineering Middle River Aerostructure Systems' (MRAS) nacelle components, to ensure customer operational success and product safety of flight. The PSE will have the opportunity to build and leverage multiple skill sets including technical writing, communication with customers and partners from around the world, technical support and hardware ownership to support current and next generation products.
Who WE are and where WE are going
At ST Engineering MRAS, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day. From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio. We are looking for people with innovative ideas and the drive to help us grow into the future.
A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none. At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company's expanded aircraft nacelle portfolio as well as it's materials and processing expertise.
What YOU will do
To provide technical support for the use, maintenance, and repair of advanced composites, metallic components, and nacelle systems hardware that will require forward-thinking, a positive attitude and collaboration skills. Key responsibilities of a PSE include the following:
- Provide, with guidance from senior PSE resources, timely technical support for the repair, maintenance, and operation of our hardware to customers
- Comprehend and synthesize data from maintenance manuals, engineering drawings & specifications to respond to customer technical inquiries
- Monitor in-service problems and reliability of our products to ensure program reliability requirements are achieved
- Participate on teams assigned to address in-service problems and to provide continuous product improvement and value for our customers
- Obtain hardware damage details from customers and collaborate with Repair Engineering to generate structural repairs for field damage cases
- Participate in Root Cause and Corrective Action investigations for events occurring on fielded hardware in the fleet
- Collaborate with Technical Publications Team to ensure the accuracy and completeness of ST Engineering MRAS technical publications and instructions for continued airworthiness
- Participate on teams assigned to address organizational initiatives and issues
- Participate as a presenter in technical, program, and customer reviews or conferences
- Prepare and present technical data to internal and external customers
- Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering and aviation industry policies and procedures
What YOU must bring to Succeed
- Bachelor's Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university is required
- Candidate is required to be part of a rotating on-call PSE team duty roster to provide after-hours, weekend, and holiday technical support for customer aircraft-on-ground (AOG) emergencies (eligible for additional compensation incentives).
- Travel internationally and domestically to support customer visits, technical conferences, field event investigations, and/or partner or vendor meetings (time spent on travel typically less than 5% of total work time) is required.
- This position involves access to export-controlled technology which requires U.S. Person status or government authorization. A 'U.S. Person,' as defined by 22 C.F.R. 120.62, includes U.S. citizens, U.S. nationals, individuals lawfully admitted for permanent residence (s), and individuals granted asylum or refugee status in the United States. To be considered for this position, you must either be a U.S. Person or fall within a legally recognized export control exception or authorization. If hired, you will be required to provide valid proof of such status.
Desired Characteristics
- Three or more years of experience in engineering and/or technical customer support and knowledge of nacelle hardware, the aviation industry and engineering technology and tools are preferred, but not mandatory.
- Demonstrated ability to analyze and resolve problems
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Ability to interface effectively with all levels of the organization and external customers
- Effective team building skills
- Strong project management skills
- Effective problem identification and solution skills
- Ability to develop and execute plans with a sense of urgency
- Proven analytical and organizational ability
At ST Engineering MRAS, we offer great rewards, competitive pay, career advancement and growth opportunities.
Estimate salary range for this role: $64,400 to $95,800 per year. ST Engineering MRAS considers several factors with extending job offers, including but not limited to candidates' key skills, relevant work experience, education/training/certification, job level, and work location. Base salary is only one component of our competitive Total Rewards package.
ST Engineering - MRAS Benefits:
As a full-time employee of ST Engineering MRAS, you are eligible for our benefits package including:
- Medical, Dental, and Vision coverage starting from start date
- Health Flexible Spending Accounts
- Free Onsite Gym with weekly fitness classes
- Immediate 401k vesting
- Educational Assistance
- Life Insurance
- Paid Time off (Permissive for exempt staff)
Employment Notice: Background and Drug Screening Requirements
As part of our commitment to maintaining a safe and secure workplace, successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.
It takes diverse talent to solve real-world problems. ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed. We're proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds. So, bring us your personal experience, your perspectives, and your background. It's through our differences that innovative changes are made.
ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at , or by email at
Salary : $64,400 - $95,800