Concierge

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Concierge today with St. David's Round Rock Medical Center.

Benefits

St. David's Round Rock Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Concierge. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

• Greets patients and families upon arrival at the hospital. Notifies registration of patient’s arrival at the hospital
• Obtains cell phone numbers of waiting family members.
• Perform lobby rounding to ensure patients are kept aware of their wait time expectations.
• Writes descriptions of family members
• Provides resource information as needed (food, lodging, stores, etc.)
• Works with cardiologists and cardio-vascular surgeons in updating patients’ progress to family members.
Greets visitors and oversees visitor’s sign-in and sign-out processing
• - (notifies the appropriate parties of their arrival and provides a visitor or vendor badge as needed).
• Works collaboratively with other departments to ensure that the patient and the patients’ families’ needs are met.
• Knows Code colors and assists per disaster policies.
• Oversees Lobby – contacts necessary resources for all event occurrences.
• Oversees distribution of newspapers, mail, deliveries to patient.
• Handles the forwarding or return of patient mail.
• Accepts deliveries and/or directs delivery personnel to the proper location.
• Performs all necessary office and other duties opening and closing procedures as needed.
• Maintains departmental records and keeps information sheets updated.
• Wheels emergency patients to the emergency registration area (volunteers only).
• Helps patient units with patient discharges (volunteers only).
• Other duties as assigned.

What qualifications you will need:

• High School Graduate / GED

St. David’s Round Rock Medical Center is a 200 bed acute-care facility located north of Austin, Texas. This comprehensive medical center features the only hybrid operating room in the county, a 24-hour emergency department with a Level II trauma center, and leading-edge cardiac care through the Heart Hospital of Austin at St. David’s Round Rock. Patients may also receive care related to rehabilitation services, women’s services, cancer care, neurology, joint replacement and orthotics, and more when visiting this facility.

St. David’s Round Rock Medical Center is part of St. David’s HealthCare, which is one of the largest healthcare systems in Texas and the third-largest employer in the Austin area. St. David’s HealthCare was formed through a unique partnership between HCA Healthcare and two local non-profits — St. David’s Foundation and Georgetown Health Foundation.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Concierge opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.