Medical Assistant

Medical Assistant

Department: Medical

Reports to: Clinical Coordinator and Director of Nursing & Clinical Operations

Effective Date 02/26/2026 Reviewed/Revised: 11/9/2026

FLSA status: Non-Exempt Pay Scale: $24.00 - $31.00/hour

Position Type: Full time; 40 hours; based in Princeton

Position Summary: Fulfills both patient care duties and administrative tasks to ensure efficient medical care. St. Croix employment application required. Position contingent upon credentialing and background check.

Essential Duties and Responsibilities:

Embraces the mission, vision, and values of St. Croix Regional Family Health Center, utilizing both the Patient-Centered Medical Home model and the Accountable Care Organization measures.

Core Medical Assistant Duties:

• Duties and responsibilities will be compliant with the incumbent’s scope of license.
• Patient triage and vital signs.
• Administer injections and immunizations
• Perform diagnostics: EKG, Holter Monitor Placement, PFT/Spirometry, Hearing Tests, Vision Screening, Color Vision, etc. within scope of license.
• Administer treatments: Nebulizer, Oxygen, Ear Irrigation, etc. within scope of license
• Patient teaching: Diabetic monitors, administration of insulin, respiratory devices, BP monitors, etc.
• Assist with surgical procedures and set-up under the supervision of a provider.
• Assist with Gynecological Exams.
• Assist patients with prescription refills.
• Create referrals, lab orders, and diagnostic tests as requested by the provider.
• Discuss lab and diagnostic results with patients.
• Assist patients with scheduling appointments with specialists and diagnostics.
• Stock and disinfect exam rooms.
• Proper documentation in the Electronic Medical Record (EMR)

Patient-Centered Medical Home Duties:

• Practice team-based care.
• Attend staff meetings required.
• Attend professional development required.
• Participate in clinic and team Quality Improvement processes
• Invested in fostering patient self-management including involving the PCMH Care.

Customer Service:

• Answer phone calls and provide great customer service.
• Verify the patient’s primary care provider (PCP).
• Verify all demographic information is accurate, verify patient contact telephone number and/or email address.
• Counsel potential patients as to our new patient intake process.
• Schedule new/existing patient appointments.
• Cancel/reschedule appointments.
• Maintain and ensure the security of all patient's medical, dental, and behavioral health records.
• Respond to medical messages.
• Process prescription refills and/or prescription prior authorization.
• Explain/counsel patients regarding the sliding fee scale as well as other financial programs available.
• Communicate with the billing department, as necessary.
• Explain/counsel patients regarding the 340B program.
• Assist Front Office positions, as necessary.

Knowledge, Abilities, Skills, and Other Characteristics:

• Demonstrated clinical competence.
• Critical clinical thinking skills required.
• Detail oriented.
• Team-player oriented.
• Able to function independently.
• Excellent verbal and written communication skills, and listening skills while conversing with patients, families, health professionals, and community agencies.
• Must have the ability to handle stressful emergencies calmly and effectively.
• General computer skills required.
• Experience with EMR systems.

Miscellaneous Duties as Assigned:

• Other duties as assigned.
• Develops and sustains positive working relationships within the SCRFHC team.

Supervisory and working relationships: This position reports to the site Clinical Coordinator and the Director of Nursing and Clinical Operations to provide quality care to the Provider’s patient panel and others, as needed and as assigned.

Qualifications/Skills/Knowledge

• Must be at least 18 years of age.
• GED/High School Diploma required.
• Associate’s degree from a recognized Medical Assistant program or accredited LPN or RN program with valid Maine license.
• Current CPR Certificate.
• Experience in direct patient care. Preferably in a clinical care setting or ambulatory care setting, but not required.
• Ability to establish and maintain effective, courteous working relationships with patients, staff members, and others.
• Ability to work under pressure in a fast-paced environment.
• Ability to work flexible hours to meet job requirements.
• Knowledge of chronic care management
• Knowledge of preventative care screenings
• Presents self in a professional manner, dress, and actions.

Work Environment

This position works in a healthcare and office environment. The role requires regular use of computers and communication systems and the ability to provide staff support in person and remotely. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position. Ability to lift and carry up to 20 lbs. With or without accommodation, ability to accomplish keyboard operation, sitting, ability to walk, stand, bend, reach. Reasonable workplace accommodations will be provided upon request.

Pay: $24.00 - $31.00 per hour

Expected hours: 40.0 per week

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $24 - $31