Intake Coordinator

The Intake Coordinator is responsible for the patient intake process including maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.  This position schedule is Monday-Friday 11:30-8pm. 

Intake Coordinator Qualifications:

• High School Diploma or Equivalent. Associate Degree in Business, Office Administration preferred.
• Two (1)   years-experience in health care setting, billing, and familiar with medical terminology.  Insurance knowledge and previous admission experience preferred.
• Strong communication skills, verbal and written.
• Working knowledge of office equipment including fax, printer, photocopier, and voice mail. 
• Strong computer skills with knowledge of Microsoft Word, and Excel. 
• Ability to deal tactfully with customers and the community. 
• Demonstrates good communications, negotiation, and public relations skills. 
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities. 

Job Functions and Responsibilities 

• Receives daily patient referral and intake calls and verifies client’s funding source.  
• Works with provider and funding source to obtain authorizations for service.
• Works between clients, insurers, and health care providers to collect accurate information for billing.   
• Complies with all state, federal, and CHAP referral/intake regulatory requirements. 
• Establishes and maintains positive working relationships with current and potential referral sources. 
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers. 
• Builds and monitors community and customer perceptions of St. Croix Hospice as a high quality provider of services. 
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes. 
• Maintains comprehensive working knowledge of St. Croix Hospice contractual relationships and ensures that patients are admitted according to contract provisions. 
• Participates in quality assessment performance improvement teams and activities. 
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by St. Croix Hospice.
• Performs daily intake audit 

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description. 

St. Croix Hospice benefits and growth opportunities:

• Two medical plan choices
• Dental, vision and life insurance benefits
• Tuition reimbursement
• Customized Mental Health Support Program
• Employee Assistance Program 
• Paid time off and paid holidays
• 401k Retirement Plan with up to 4% employer matching 
• Flexible Spending Account (FSA)
• Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability

The hourly base range for this role is $21-25.50/hour.  An employee’s actual annual salary will be based on but not limited to: geographic location, relevant education, applicable certifications, depth of experience, and special skillsets. The total compensation package for this position may also include the opportunity to participate in employee benefits including our medical/dental/vision/pet insurance, disability and life insurance, paid time off, and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation. 

Salary : $21 - $26