Administrative Associate II - Hudson

This position provides administrative and customer service support for the Health and Human Services Department. Responsibilities include serving as a receptionist, handling phone and in-person interactions, processing internal and external customer requests, and providing general office support.

ESSENTIAL FUNCTIONS:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

• Serves as receptionist, assist visitors, and direct calls to appropriate resources.
• Performs general clerical duties: typing, filing, photocopying, emailing, assembling packets, and preparing mail.
• Processes incoming and outgoing mail, generates correspondence, and manages postage.
• Receives payments, balance petty cash, and maintain accurate records per financial policies.
• Requests and manages office supplies, maintains office equipment, and coordinates service needs.
• Performs backup duties such as accepting paperwork/payments for economic support. May also provide backup coverage to check in clients for Behavioral Health services.
• Creates public resource materials, processes program-specific data and maintains client records.
• Prepares and accurately completes documents, correspondence, and reports, and performs other administrative professional functions as related and necessary to meet the needs of the customers and department.
• Coordinates training and travel reservations for staff.
• Assists managers and colleagues with special projects and events as requested.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to perform accurate, detailed work independently under tight deadlines.
• Strong organizational, prioritization, and time management skills.
• Proficiency with modern office practices, procedures, and equipment.
• Familiarity with County policies, local government operations, and standard office software.
• Strong communication skills to interact effectively with staff, supervisors, and the public.
• Ability to maintain confidentiality and handle sensitive information.
• Capacity for sound judgment, problem solving, and adaptability to stressful situations.
• Ability to analyze and prepare organizational and functional reports from research data.
• Knowledge of the use of a multi-line telephone system.
• Ability to type accurately at a reasonable rate of speed.
• Ability to operate standard office equipment and perform word processing and/or data entry.
• Ability to work the allocated hours of the position.

LANGUAGE SKILLS

• Ability to communicate effectively in written and verbal forms.
• Proficient in workplace English, grammar, and spelling.
• Ability to explain information clearly to diverse audiences and read County policies, procedures, and manuals.

MATHEMATICAL SKILLS

• Ability to perform mathematical calculations.

REASONING ABILITY

• Ability to understand and effectively carry out verbal and written instructions.
• Ability to interpret and implement local policies, procedures, and Federal, State, and local regulations.
• Strong problem-solving and analytical skills to define issues, exercise sound judgement, and develop effective solutions.
• Ability to maintain self-control, adapt to stressful situations, and work accurately with attention to detail.
• Excellent organizational and time management skills to meet deadlines.

PHYSICAL AND WORK ENVIRONMENT:
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee's supervisor.

PHYSICAL REQUIREMENTS

• Work occasionally requires exerting up to 10 pounds of force and regularly involves sitting, standing, speaking, hearing, and repetitive motions.
• Tasks may occasionally include walking, stooping, kneeling, crouching, crawling, and reaching with hands and arms.
• Standard vision, vocal communication, and hearing are required to process information, exchange ideas, and analyze written or computer data.
• Work is performed in a moderately noisy environment with no exposure to environmental conditions.

WORK ENVIRONMENT

• Work is primarily in an office setting and involves working with a diverse clientele, including individuals from varying backgrounds and life circumstances.

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma/equivalent.
• Two (2) years' work experience in business office/administrative support position.
• Interest in administration or human services is a plus.
• Must successfully pass criminal and caregiver background checks.