What are the responsibilities and job description for the Ticketing Operations Internship position at St. Cloud Rox?
BRIEF SYNOPSIS OF JOB
An entry-level position providing hands-on experience in collegiate summer baseball. Join the St. Cloud Rox for the summer to gain a behind-the-scenes experience like no other. You’ll learn the ins and outs of a sport organization within the Northwoods League. The Northwoods League has over 400 alumni who have gone on to play Major League Baseball. The St. Cloud Rox are an industry leader in fan support, community engagement, staff development, along with consistently creating a ballpark environment that is incredibly entertaining and fun for fans and staff. Many former Rox interns have landed a fulltime job with major and minor league sports organizations.
Interns will support specific departments throughout the season. The position will include event day duties and some non-game day events as well. The ideal candidate is a strong energetic communicator with the ability to work in a team environment, have an eagerness to learn, and possess the flexibility to adapt to what each day brings with a positive attitude.
This position starts in mid/late May and lasts through mid-August.
Reports to: Ticketing Manager
RESPONSIBILITIES
- Oversees daily ticket office operations
- Works with ticket inventory
- Sells tickets as fans call in or come to the ticket office throughout the day, before and during games.
- Inputs, prints, delivers group tickets as assigned by front office staff
- Prints online Will Call orders daily and places them in respective Will Call envelopes and drawers
- Answers office phone throughout the day, assisting with answering questions and taking phone orders
- Assists with the Rox Reading Program (Filing forms, printing tickets, making reminder phone calls to members, etc.)
- Assists with the Rox Kids Club (Printing tickets, managing Kids Club member lists through Google Docs)
- Sets up and takes down ticket booth before and after each home game (Involves moving computer, ticket printers and ticket stock to the ballpark and setting up)
- Becomes well versed with the ticketing system, ticket prices, ballpark, and inventory in order to answer any questions fans have either in person or over the phone.
- Assist with set up and cleanup of ballpark
- Potential to help other departments when needed such as: Working in the merchandise pro shop, · ballpark operations, and/or promotions
- Other duties as assigned
QUALIFICATIONS
- Have a positive attitude and provide a strong effort to succeed
- Self-motivated and very organized
- Outstanding customer service skills
- Must be available for all Rox home games and have ability to work extended hours including weeknights and weekends
- Succeed in a team environment
- Some heavy lifting may apply
- Strong communication skills
- Ability to do credit card and cash transactions
- Knowledge of basic computer skills
- Effective written and verbal communication
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.