What are the responsibilities and job description for the Patient Account Coordinator position at ST CLOUD ORTHOPEDIC ASSOCIATES LTD?
Job Details
Description
JOB SUMMARY
The Patient Account Coordinator supports the financial health of St. Cloud Orthopedics by managing patient billing, payments, and account follow-up. This role ensures timely and accurate handling of patient balances, provides excellent customer service to resolve billing inquiries, and partners closely with front desk and scheduling staff to prevent and address account issues before appointments. This position responsible for being detail-oriented, professional, and committed to maintaining positive patient relationships while upholding the clinic’s financial integrity.
ESSENTIAL DUTIES
- Monitor patient accounts for delinquent payments and determine appropriate follow-up actions based on account history.
- Send payment reminders and first collection letters as accounts age.
- Communicate with patients via phone, written correspondence, and in person to discuss account status, answer billing questions, and encourage timely payment. Work with patients to develop reasonable payment arrangements when possible, considering their personal and financial situations.
- Review accounts receivable aging reports and assist with collection strategies.
- Provide cost estimates to patients for upcoming services.
- Collaborate with scheduling and front desk teams to identify and address problem accounts before appointments.
- Stay informed on applicable laws and guidelines related to collections, bankruptcy, and estate processes.
- Serve as a backup to other business office staff as needed.
EDUCATION AND EXPERIENCE
- High School Diploma or GED required.
- Minimum of 1 year experience in a medical office or patient accounts role preferred.
- Working knowledge of insurance billing processes and basic accounting principles strongly preferred
KNOWLEDGE, ABILITIES AND SKILLS
- Strong interpersonal and communication skills; able to maintain professionalism in difficult conversations.
- Attention to detail and accuracy in handling financial transactions.
- Proficiency with practice management and billing software, as well as Microsoft Office applications.
- Knowledge of medical billing, payment posting, and collection best practices.
- Ability to work independently while maintaining collaboration with team members.
- Maintain strict patient confidentiality and adhere to HIPAA regulations.
- Strong organizational and problem-solving skills.
Base wages: $19.50 - $23.00
Qualifications
Salary : $20 - $23