Appointment Scheduler

Description

JOB SUMMARY

The Appointment Scheduler plays a key role in ensuring efficient and accurate patient scheduling for St. Cloud Orthopedics.  This position is responsible for coordinating appointments both over the phone and in person—scheduling new patients, follow-up visits, post-operative appointments, and rechecks in alignment with provider availability and clinic protocols. The role is critical in creating a positive experience for patients, serving as a key point of contact before and after their visit, and supporting the seamless flow of care within the clinic.

ESSENTIAL DUTIES  

• Schedule new and established patient appointments (including post-surgical, re-exams, and new conditions) via phone or in-person.
• Review information from patients and referring clinics to prioritize appointment needs, consulting with medical personnel when necessary.
• Maintain a smooth and efficient flow of physician schedules, identifying and communicating any concerns.
• Follow up with patients who missed appointments and assist with rescheduling.
• Request and coordinate medical records, imaging, and other documentation needed for appointments.
• Handle patient and physician inquiries professionally and in alignment with clinic policies.
• Perform weekly department tasks and assist with other duties as assigned.
• Acts as a back up to the Front Desk team as needed. 

EDUCATION AND EXPERIENCE   

• High School Diploma or GED required.
• Working knowledge of medical terminology strongly preferred.

KNOWLEDGE, ABILITIES AND SKILLS

• Proficient with scheduling systems, multi-line phone systems, and standard office equipment.
• Strong communication skills; clear and courteous telephone and in-person interactions.
• Familiarity with medical terminology and basic healthcare procedures.
• Ability to follow oral and written instructions accurately.
• Effective organizational skills and attention to detail.
• Strong computer skills

PHYSICAL AND MENTAL DEMANDS

• Sitting: Regularly (majority of shift at a desk or workstation)
• Typing/Keyboard Use: Regularly (extensive computer use required for scheduling and documentation)
•  Speaking Clearly: Regularly (communicating with patients and staff via phone and in-person)
• Hearing – Conversation: Regularly (listening to patients, providers, and team members)
• Seeing – Near Vision: Regularly (reading schedules, patient charts, computer screens)
• Reaching/Stretching: Occasionally (reaching for documents or office equipment)
• Lifting/Carrying: Occasionally (up to 10-15 lbs, such as files or office supplies)
• Walking/Standing: Occasionally (moving within the clinic to retrieve documents or coordinate with other departments)
• Work performed primarily in an office environment; fast-paced with frequent multitasking.

Qualifications

EDUCATION AND EXPERIENCE   

• High School Diploma or GED required.
• Working knowledge of medical terminology strongly preferred.

KNOWLEDGE, ABILITIES AND SKILLS

• Proficient with scheduling systems, multi-line phone systems, and standard office equipment.
• Strong communication skills; clear and courteous telephone and in-person interactions.
• Familiarity with medical terminology and basic healthcare procedures.
• Ability to follow oral and written instructions accurately.
• Effective organizational skills and attention to detail.
• Strong computer skills

PHYSICAL AND MENTAL DEMANDS

• Sitting: Regularly (majority of shift at a desk or workstation)
• Typing/Keyboard Use: Regularly (extensive computer use required for scheduling and documentation)
•  Speaking Clearly: Regularly (communicating with patients and staff via phone and in-person)
• Hearing – Conversation: Regularly (listening to patients, providers, and team members)
• Seeing – Near Vision: Regularly (reading schedules, patient charts, computer screens)
• Reaching/Stretching: Occasionally (reaching for documents or office equipment)
• Lifting/Carrying: Occasionally (up to 10-15 lbs, such as files or office supplies)
• Walking/Standing: Occasionally (moving within the clinic to retrieve documents or coordinate with other departments)
• Work performed primarily in an office environment; fast-paced with frequent multitasking.

Salary : $19 - $22