Membership Services Specialist

This full-time, in-office position requires a skilled, detail-oriented professional with a positive attitude who enjoys working with people and data.

Primary Responsibilities

• Promote organizational value and benefits to prospective members and ensure excellent customer service and member satisfaction.
• Maintain accurate member records in member databases, including the processing of new applicants, member changes, and membership education records, as well as related reporting.
• Assist members with inquiries, aid in problem solving, and address concerns promptly and effectively.
• Assist members with store purchases, key issuance and problems, etc. Maintain the Key system and related inventory, as well as the store inventory.
• Serve as the member database administrator for the office to ensure the integrity and accuracy of the data.
• Serve as the staff liaison to the Community Outreach Committee and to the membership staff at related organizations.
• Assist at organization events (including after hours), as needed.
• Other projects as needed.

Qualifications

• Excellent people skills--including strong communication skills, listening skills and patience
• Computer proficiency with Microsoft Office applications and database experience
• Ability to multi-task and successfully problem-solve to naturally project a positive, energetic, and professional image
• Ability to work independently as well as in a team environment
• Trustworthy, reliable and dependable
• Attention to detail and extremely organized
• Exceptional customer service and support skills
• Associate's degree or equivalent combination of education and experience

Work Environment and Physical Demands

• Regular use of computers, keyboards, telephones, and other standard office equipment is required, along with the manual dexterity needed to operate them
• Must be able to lift and carry supplies weighing up to 20 pounds and may require bending, leaning, kneeling, and walking

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off

Application Question(s):

• What is your salary requirement?

Education:

• Associate (Preferred)

Experience:

• administrative: 3 years (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: In person

Salary : $45,000 - $50,000