System Director, Clinical Support Services

The System Director of Clinical Support Services provides strategic leadership for St. Charles Health System’s integrated therapy services and operational management of the rehabilitation department, including Clinical Dietary Services, Physical Therapy, Occupational Therapy, and Speech-Language Pathology. This role is responsible for driving systemwide business strategy, financial performance, and service line growth while ensuring alignment with organizational goals for quality, efficiency, and sustainability.

The System Director oversees the clinical support services across all campuses, directly manages the Therapy Manager for northern campuses, Therapy Manager for Bend, Clinical Nutrition Manager, and program administrative support specialist.

Essential Functions And Duties

Strategic Leadership and Growth

• Provides strategic leadership for the integrated rehabilitation network and clinical dietary program across St. Charles Health System, encompassing four hospitals (Bend, Redmond, Madras, and Prineville) and multiple outpatient sites.
• Develops and executes short term and long-term strategy for service line growth, outreach expansion, and business development opportunities across Central Oregon.
  
  

Operational and Financial Performance

• Standardize clinical practices, workflows, and performance expectations across all sites to ensure consistency and quality.
• Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.
• Optimize resource allocation and operational workflows to improve access, throughput, and service efficiency.
  
  

Regulatory Compliance and Quality

• Establishes and monitors system-wide clinical strategies to ensure evidence-based practice, consistency of care, and achievement of quality, safety, and patient outcome benchmarks across all rehabilitation and dietetic services and service lines.
• Ensures regulatory, licensure, and accreditation compliance for rehabilitation services, including oversight of compliant documentation practices.
• Engages in ongoing education to stay current with industry standards and healthcare trends across the continuum of patient care.
• Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.
• Promotes interdisciplinary collaboration to support safe, coordinated transitions of care.
  
  

Leadership and People Management

• Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high performance team that meets organizational and department goals.
• Recruits, mentors, and develops high-performing leadership teams to ensure operational excellence and professional growth across all campuses.
• Establishes clear performance expectations and accountability structures aligned with system goals and St. Charles Health System’s ACTS of Excellence.
• Promotes a culture of collaboration, inclusion, and shared leadership across all rehabilitation facilities and associated teams.
• Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
  
  

Collaboration and Continuous Improvement

• Partners with hospital executives, medical staff, nursing and service line leaders to integrate services across care settings.
• Establishes and maintains external relationships, including ad hoc service in community organizations, professional societies, St Charles Health System counterparts, and other local area organizations.
• Manages business relationships with outsourced rehabilitation providers, ensuring contract compliance, performance standards, and alignment with organizational goals and patient care expectations.
• Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools.
  
  

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

Education

Required: Master’s degree in related field.

Preferred: Master’s or Doctorate Degree in Speech Pathology, Occupational Therapy, Physical Therapy, or Clinical Nutrition/Dietetics.

Licensure/Certification/Registration

Required: Current Oregon State Licensure in Speech Pathology, Occupational Therapy or Physical Therapy in good standing or Registered Dietitian by the Commission on Dietetic Registration. AHA Basic Life Support for Healthcare provider.

Preferred: Membership and/or advanced certification from a nationally recognized professional organization.

Experience

Required: Seven (7) years professional rehabilitation and/or registered dietitian clinical experience. Two (2) years of leadership experience in a clinical setting.

Preferred: N/A