What are the responsibilities and job description for the RN House Supervisor position at St. Charles Health System?
The House Supervisor functions as the point person for bed control, receiving requests for ER admissions, direct admissions, in house transfers, and all transfers in and out of the Redmond facility. They also oversee house-wide clinical staffing functions. This position also serves as the on-site administrative agent in off-hours and in the absence of administrative personnel. The House Supervisor is a role model and mentor for staff and acts as a liaison between providers, patient care departments, and patient registration. This position does not directly manage any other caregivers.
Essential Functions And Duties
Coordinates and integrates resources throughout the institution. Problem solves on a daily basis utilizing appropriate resources and communicates concerns to the Department Managers, Directors, Chief Nursing Officer, Duty Administrator, and Medical Staff as appropriate.
Monitors the overall capacity status of the four St. Charles Health System campuses.
Manages and monitors surge in volume or acuity in inpatient and outpatient departments including the Emergency Room.
Coordinates with environmental services and clinical leadership to facilitate efficient bed turnaround times.
Consults with clinical leadership regarding patient condition changes in relation to internal transfer needs and staffing resource changes.
Maintains awareness of budgetary targets and manages resource utilization to meet targets related to overtime and productivity.
Coordinates staffing functions in absence of staffing analyst and collaborates with clinical leadership to ensure appropriate staffing.
Maintains working knowledge of labor contracts and state and federal labor / staffing laws.
Coordinates inter-facility patient transfers with Transfer Center staff and assures timely and appropriate patient transportation. Understands and ensures compliance with state, federal, and Joint Commission guidelines related to patient transport, transfers, and admissions. Monitors transfer request calls for EMTALA compliance.
Acts as a resource for organ donor process.
Acts as requesting / approving authority for ordering of specialty clinical equipment (i.e. specialty beds via Norco) to ensure that internal resources are appropriately utilized as first line options, collaborating with clinical leadership as appropriate.
Performs patient rounding with clinical and patient satisfaction focus and uses the AIDET model for all interactions.
Performs department rounding assessing for needs and challenges in all departments and works with the appropriate teams to resolve any issues.
Supports the processes surrounding emergencies, codes, and disaster management and also acts as a media and law enforcement point of contact.
Identifies work-related problems with possible solutions and implements solution(s) (within scope of practice), when appropriate.
Maintains collaborative relationships with managers and clinical leadership, ensuring quality customer service delivery.
Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, and guests.
Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques and applies this knowledge in accordance with SCHS policies and work instructions and within laws and regulations governing nursing practice in the State of Oregon.
Assesses the patient’s condition and needs using critical thinking and clinical judgment: sets outcomes; implements appropriate nursing actions and collaborates with other disciplines to meet the patient’s/family’s physical, emotional, spiritual, social, and intellectual needs; and evaluates patient’s progress.
Calculates dosages and administers medications accurately in accordance with St. Charles Health System policies and procedures for medication administration.
Documents all patient care with proficiency in compliance with hospital policies and regulatory agencies
Demonstrates awareness of and supports St. Charles Health System’s departmental and operating unit goals through participation in continuous quality improvement and departmental activities. Actively supports quality improvement through leading improvement projects, monitoring quality metrics, completion of audits, and reporting to Patient Quality and Safety Committee.
Supports the vision, mission and values of the organization in all respects.
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Participates in activities that promote professional growth and development of self and others.
Mentors staff on their respective shift including giving feedback and participating in performance coaching.
Responsible to manage the patient’s experience by clarifying, integrating, and coordinating the roles of the interdisciplinary team.
Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.
Participates in creating intentional relationships and demonstrates focus attitudes and behaviors that enhance the care experience.
Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient’s care, asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, and communicating effectively and appropriately through touch, eye contact, etc.
Performs all duties in accordance with the departmental ACT agreement.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
Required: As required by RN licensure.
Preferred: BSN. Additional management classes may be required prior to or after hire.
Licensure/Certification/Registration
Required: Current Oregon RN license. AHA Basic Life Support for Health Care Providers Certification. ACLS, PALS, and AVADE training within 6 months of hire.
Preferred: Current CNML (Certified Nurse Manager and Leader) through the American Organization for Nursing Leadership or NE-BC (Nurse Executive Board Certified) through the American Nurses Credentialing Center or any preferred certification specified within the Bend ONA Approved Cert 1.00 Allowance list.
Experience
Required: Minimum three (3) years clinical nursing experience.
Preferred: Leadership experience. Critical care and ER experience.
Essential Functions And Duties
Coordinates and integrates resources throughout the institution. Problem solves on a daily basis utilizing appropriate resources and communicates concerns to the Department Managers, Directors, Chief Nursing Officer, Duty Administrator, and Medical Staff as appropriate.
Monitors the overall capacity status of the four St. Charles Health System campuses.
Manages and monitors surge in volume or acuity in inpatient and outpatient departments including the Emergency Room.
Coordinates with environmental services and clinical leadership to facilitate efficient bed turnaround times.
Consults with clinical leadership regarding patient condition changes in relation to internal transfer needs and staffing resource changes.
Maintains awareness of budgetary targets and manages resource utilization to meet targets related to overtime and productivity.
Coordinates staffing functions in absence of staffing analyst and collaborates with clinical leadership to ensure appropriate staffing.
Maintains working knowledge of labor contracts and state and federal labor / staffing laws.
Coordinates inter-facility patient transfers with Transfer Center staff and assures timely and appropriate patient transportation. Understands and ensures compliance with state, federal, and Joint Commission guidelines related to patient transport, transfers, and admissions. Monitors transfer request calls for EMTALA compliance.
Acts as a resource for organ donor process.
Acts as requesting / approving authority for ordering of specialty clinical equipment (i.e. specialty beds via Norco) to ensure that internal resources are appropriately utilized as first line options, collaborating with clinical leadership as appropriate.
Performs patient rounding with clinical and patient satisfaction focus and uses the AIDET model for all interactions.
Performs department rounding assessing for needs and challenges in all departments and works with the appropriate teams to resolve any issues.
Supports the processes surrounding emergencies, codes, and disaster management and also acts as a media and law enforcement point of contact.
Identifies work-related problems with possible solutions and implements solution(s) (within scope of practice), when appropriate.
Maintains collaborative relationships with managers and clinical leadership, ensuring quality customer service delivery.
Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, and guests.
Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques and applies this knowledge in accordance with SCHS policies and work instructions and within laws and regulations governing nursing practice in the State of Oregon.
Assesses the patient’s condition and needs using critical thinking and clinical judgment: sets outcomes; implements appropriate nursing actions and collaborates with other disciplines to meet the patient’s/family’s physical, emotional, spiritual, social, and intellectual needs; and evaluates patient’s progress.
Calculates dosages and administers medications accurately in accordance with St. Charles Health System policies and procedures for medication administration.
Documents all patient care with proficiency in compliance with hospital policies and regulatory agencies
Demonstrates awareness of and supports St. Charles Health System’s departmental and operating unit goals through participation in continuous quality improvement and departmental activities. Actively supports quality improvement through leading improvement projects, monitoring quality metrics, completion of audits, and reporting to Patient Quality and Safety Committee.
Supports the vision, mission and values of the organization in all respects.
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Participates in activities that promote professional growth and development of self and others.
Mentors staff on their respective shift including giving feedback and participating in performance coaching.
Responsible to manage the patient’s experience by clarifying, integrating, and coordinating the roles of the interdisciplinary team.
Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.
Participates in creating intentional relationships and demonstrates focus attitudes and behaviors that enhance the care experience.
Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient’s care, asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, and communicating effectively and appropriately through touch, eye contact, etc.
Performs all duties in accordance with the departmental ACT agreement.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
Required: As required by RN licensure.
Preferred: BSN. Additional management classes may be required prior to or after hire.
Licensure/Certification/Registration
Required: Current Oregon RN license. AHA Basic Life Support for Health Care Providers Certification. ACLS, PALS, and AVADE training within 6 months of hire.
Preferred: Current CNML (Certified Nurse Manager and Leader) through the American Organization for Nursing Leadership or NE-BC (Nurse Executive Board Certified) through the American Nurses Credentialing Center or any preferred certification specified within the Bend ONA Approved Cert 1.00 Allowance list.
Experience
Required: Minimum three (3) years clinical nursing experience.
Preferred: Leadership experience. Critical care and ER experience.