What are the responsibilities and job description for the Manager - Clinical Education position at St. Charles Health System?
The Clinical Education Manager provides operational leadership, oversight, and continuous improvement of clinical education and professional development programs across St. Charles Health System. This role leads the implementation, evaluation, and ongoing management of education, competency, onboarding, transition-to-practice, and professional development initiatives to support clinical excellence, quality outcomes, regulatory compliance, and organizational priorities.
The Clinical Education Manager is accountable for program performance, caregiver development, resource stewardship, and achievement of departmental goals. In partnership with the Director of Clinical Education and organizational leaders, this role advances evidence-based practice, professional standards, competency management, continuing education, clinical policy and practice initiatives, workforce development partnerships, and American Heart Association training programs, while providing leadership for assigned caregivers, programs, and operational functions.
This position directly manages caregivers in the Clinical Education department.
Essential Functions And Duties
EVIDENCE-BASED PRACTICE
Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.
Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.
Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.
Facilitate the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds.
Supports the vision, mission, and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
EDUCATION:
Required: Bachelor’s degree in Nursing.
Preferred: Master’s degree in healthcare related field including but not limited to: Nursing, Healthcare Administration, Public Policy, Public Health or Business Administration.
Licensure/Certification/Registration
Required: Current Oregon RN license.
Preferred: Certification in NPD practice; Certification in healthcare leadership.
Experience
Required: Minimum of 5 years of related nursing experience required, including at least 3 years of progressively responsible leadership experience, with a minimum of 1 years serving at the supervisor level or above.
Preferred: Experience overseeing both nursing/allied health professional development and medical education programs.
The Clinical Education Manager is accountable for program performance, caregiver development, resource stewardship, and achievement of departmental goals. In partnership with the Director of Clinical Education and organizational leaders, this role advances evidence-based practice, professional standards, competency management, continuing education, clinical policy and practice initiatives, workforce development partnerships, and American Heart Association training programs, while providing leadership for assigned caregivers, programs, and operational functions.
This position directly manages caregivers in the Clinical Education department.
Essential Functions And Duties
EVIDENCE-BASED PRACTICE
- Manages the development, implementation, evaluation, and sustainment of evidence-based clinical practice, education, and professional development initiatives designed to advance caregiver competency and improve patient and caregiver outcomes.
- Partners with nursing, allied health, and operational leaders to support clinically sound standards of care, competency expectations, and educational practices.
- Participates in the development, implementation, and review of policies, procedures, standards, and related educational resources for nursing and allied health practice.
- Ensures assigned professional practice and education initiatives align with organizational standards, regulatory requirements, and strategic priorities.
- Manages assigned Clinical Education programs and services in alignment with departmental and organizational priorities.
- Translates strategic objectives into operational plans, program goals, workflows, and measurable outcomes.
- Partners with organizational leaders and key stakeholders to identify educational priorities, workforce needs, and opportunities to improve caregiver development, clinical practice, quality, safety, and patient outcomes.
- Oversees assigned service areas, which may include onboarding and orientation, competency management, continuing education, professional development, collaborative partnerships, and American Heart Association training programs.
- Monitors program performance and identifies gaps, risks, barriers, and opportunities, implementing action plans and continuous improvement strategies as needed.
- Ensures programs and services meet organizational standards, regulatory requirements, and the needs of diverse clinical and operational environments.
- Develops and maintains collaborative relationships with internal and external stakeholders to advance clinical education, professional practice, workforce development, and organizational priorities.
- Supports nursing excellence and professional practice initiatives in partnership with nursing leadership and key stakeholders.
- Represents Clinical Education on assigned committees, councils, workgroups, and community partnerships, facilitating effective communication and coordination across stakeholders.
- Assesses learning, competency, professional development, and practice needs by evaluating caregiver performance, clinical practice, and organizational data to identify gaps and determine appropriate interventions.
- Oversees the development, implementation, and evaluation of educational programs and competency validation activities using a variety of learning methodologies and delivery modalities.
- Collaborates with organizational partners to support education related to clinical systems, technology, workflow, practice changes, and other operational initiatives.
- Supports the implementation and ongoing management of orientation, onboarding, mandatory education, licensure, certification, competency, and continuing education requirements for assigned caregiver populations.
- Evaluates educational and program outcomes and applies findings to support continuous improvement and accreditation requirements.
Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.
Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.
Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.
Facilitate the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds.
Supports the vision, mission, and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
EDUCATION:
Required: Bachelor’s degree in Nursing.
Preferred: Master’s degree in healthcare related field including but not limited to: Nursing, Healthcare Administration, Public Policy, Public Health or Business Administration.
Licensure/Certification/Registration
Required: Current Oregon RN license.
Preferred: Certification in NPD practice; Certification in healthcare leadership.
Experience
Required: Minimum of 5 years of related nursing experience required, including at least 3 years of progressively responsible leadership experience, with a minimum of 1 years serving at the supervisor level or above.
Preferred: Experience overseeing both nursing/allied health professional development and medical education programs.