What are the responsibilities and job description for the Part Time Tier 1 Technical Support Analyst - 76533 position at St. Charles Community College?
St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing and varied student population, and we are committed to increasing the representation of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving a wide range of student backgrounds.
We are seeking a Part-time Tier 1 Technical Support Analyst who will provide technology support for SCC students, faculty, and staff via telephone, email, and walk-in contacts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
We are seeking a Part-time Tier 1 Technical Support Analyst who will provide technology support for SCC students, faculty, and staff via telephone, email, and walk-in contacts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
- Serves as a first contact for troubleshooting issues with technology to include: AV equipment, Canvas, SCC Connection, wireless access, email, network, and computer hardware and software.
- Responsible for adding students to classes and resetting passwords. Tracks student records.
- Creates and assigns tickets for escalated issues, while adhering to established policies and procedures.
- Processes guest Wi-fi requests and creates accounts as specified.
- Composes and forwards email mass notifications using established guidelines concerning mass outages.
- Performs Tier 1 level IT tasks as assigned, such as deploying computers and updating laptops.
- Acts as team leader and trainer for student workers.
- Assists Tier 2 technicians on various tasks as needed.
- Works with Marketing to edit/maintain the Technology Support web pages.
- Performs other administrative and technical duties as assigned by the IT Service Desk Manager.
- Complies with IT procedure for reporting child pornography on SCC equipment.
- Associate's degree; or
- Two years related experience and/or training; or
- Equivalent combination of education and experience.
- Ability to troubleshoot a variety of computer applications and operating systems.
- Excellent verbal and telephone skills.
