Circulation Supervisor - Kathryn Linnemann

Employment Opportunity

Circulation Supervisor

Full-Time

Kathryn Linnemann Branch, St. Charles, MO

Position Summary:

The Kathryn Linnemann Branch has an opportunity for a dynamic, service-oriented professional to join our leadership team. This position directly supervises approximately 8 part-time staff and manages the scheduling, workflow, and other day-to-day operations of the circulation department. In addition to public service duties, this position works closely with the branch manager to resolve complex public service and staffing issues. If you are ready to join a strong team committed to offering superior customer experiences and fostering a positive work environment, please apply!

Requirements:

• Proven supervisory experience
• Customer service experience in a public library setting
• Adaptability and leadership through change
• Critical thinking, strong initiative and follow-through toward achieving goals and directives
• Confidence in working independently with minimal supervision
• Strong organizational skills, attention to detail, and ability to prioritize focus
• Strong technology skills and ability to troubleshoot on various devices
• Masters of Library Science, Masters of Library and Information Science or similar degree (MLS, MLIS) (accredited) with at least two (2) years of progressively responsible experience in library branch services; or Associate’s or Bachelor’s degree in library science, education, or a related field with at least five (5) years of experience with increasing responsibilities in library branch services; or high school diploma (or equivalent) with eight (8) years of related work experience, including a minimum of five (5) years of progressively responsible experience in library branch services.

Schedule:

Mon-Wed-Thu-Fri 8:30am-5:00pm, Tue 12:00pm-8pm

Weekend rotation: Sat 8:30am-5:00pm (1 in 4),Sun 12:30pm-5:00pm (1 in 6)

Applicants must have flexibility to accommodate schedule or branch assignment changes based on the needs of the Library.

We offer a full benefit package which includes medical, dental, vision, and life insurance, retirement plan, deferred compensation (457) plan, FSA, and generous time off. Starting pay is $60,840.00.

The St. Charles City-County Library is a Kaleidoscope of Discovery! Our eleven library branches are located in some of the fastest growing communities in Missouri, and we are poised to grow right along with them. The future looks bright. Join us!

For consideration, please submit a cover letter and resume with a completed SCCL APPLICATION by Monday, October 19, 2026. Please send application materials electronically to , or mail to SCCCL, HR Dept., P.O. Box 529, St. Peters, MO 63376. Applications will be accepted until position is filled or an acceptable number of qualified candidates have been received .

We appreciate your interest in the Library District, but due to the high volume of responses we may only be able to contact those applicants that we wish to interview.

The St. Charles City-County Library is committed to diversity and inclusion. The Library provides equal employment opportunities to all applicants without regard to race, color, religion, sex, gender identity, national origin, sexual orientation, age, disability, or military status.

The Library participates in E-Verify.

10/9/26-10/19/26

Please see the following job description for more information.

Description Number: J2

Position Title: Circulation Supervisor

Salary Grade: J

FLSA Classification: Exempt

Reports To: Branch Manager

Revision Date: 5/31/2026

Position Summary:

As a member of the branch leadership team, the Circulation Supervisor oversees the daily operations of the Circulation Department and serves as a working supervisor, performing both public service and supervisory functions.

In the public service role, the Circulation Supervisor assists patrons with account setup, resolves issues related to existing accounts, and addresses circulation-related questions and concerns. This position directly supervises a team of approximately 4-14 Library Associate I employees and participates in the interview and hiring process, onboards, develops weekly schedules, assigns tasks, provides training, and contributes observations and feedback for performance evaluations for Library Associate I staff. In addition to these duties, this position helps implement Library initiatives at the branch level and supports programming through occasional delivery and facilitation.

The Circulation Supervisor plays a key role in promoting the Library’s collection within the branch and encouraging patron engagement with materials. The position monitors key performance metrics such as turnover rate and dead item rate to support collection relevance and circulation goals. This role works collaboratively with the Collection Management Department, Branch Managers, and other Circulation Supervisors to ensure the branch’s collection aligns with the needs and interests of the local community.

In addition, the Circulation Supervisor coordinates minor building maintenance tasks and addresses routine security concerns. The position collaborates closely with the Branch Manager to resolve complex service issues and employee matters. This role requires strong leadership, organizational skills, and sound judgment, operating under the general direction of the Branch Manager.

Essential Expectations:

Supervisory:

1. Assist in the daily management of branch operations and in the Branch Manager’s absence may act as Leader on Duty, working collaboratively and demonstrating leadership and accountability.

2. Participate in the screening and interviewing process for new hires.

3. Oversee training for employees ensuring that learning is ongoing.

4. Develop schedules for Library Associate I employees.

5. Monitor staffing levels to adequately staff circulation area; work with other members of branch leadership to ensure all service points are adequately staffed.

6. Address employee issues such as: attendance, customer service, work performance.

7. Approve employee timesheets and leave requests.

8. Conduct department meetings for Library Associate I employees.

9. Work with Branch Manager to resolve serious employee issues.

10. Prepares Library Associate I performance evaluations based on observations, and with Branch Manager approval, delivers feedback in coordination with Library leadership.

11. Delegate tasks when possible to promote learning opportunities for staff.

12. Participate in professional development and continuing education activities.

13. Assist in the development and training of staff on new procedures.

Circulation Operations and Public Service:

1. Manage all aspects of circulation: resolving customer accounts, compiling branch statistics, material repair and cleaning and material check in or check out. Keep up-to-date on all current circulation procedures and technology.

2. As part of the branch leadership team, assist with security alerts, customer or employee injuries, or emergencies within the building as well as general building maintenance.

3. Serve on committees within the Library related to this position.

4. Work collaboratively with other departments within the branch to resolve customer issues.

5. Manage donations received at the branch.

6. Sign customers up for services.

7. Promote the Library collection in accordance with Library procedures and policies (displays, book suggestions, etc.).

8. Assist with the development, maintenance, and performance monitoring of branch collections.

Other Duties:

1. Oversee/supervise opening and closing of the branch in conjunction with other branch leadership staff.

2. Oversee/supervise counting, balancing, and record receipt of fines and cash drawers and preparation of financial reports. Gather, count and submit proceeds from coin-ops throughout the building to Finance.

3. Gather and prepare monthly circulation statistics.

4. Oversee/supervise sorting of mail and general deliveries.

5. Oversee/supervise in branch reserves; verify, route, and contact customers.

6. Manages periodical subscription maintenance; check in, withdrawals, and claim missing issues.

7. Order and maintain branch supplies and cleaning products.

8. Along with other branch leadership staff organize volunteer projects or assignments in the circulation area.

9. Along with other branch leadership staff, initiate and follow up on routine building repairs, maintenance items, or landscape items.

10. Enforce the customer Code of Conduct when the Branch Manager is not in the building.

11. Assist customers in person, by phone, or electronically including general reference inquiries.

12. Practice active listening by giving full attention to others, showing understanding, and responding appropriately.

13. Demonstrate professionalism in all verbal, written, and digital communication when interacting with colleagues, supervisors/management, and customers.

14. Exhibit professionalism by respecting the decisions of supervisors/management and adhering to established policies and procedures.

15. Represent the Library positively and professionally by consistently communicating about the mission, services, and staff in a respectful and supportive way.

Skills:

1. Knowledge of general library operations and library technology.

2. Knowledge of principles, practices, and techniques of supervising and managing staff and the ability to utilize that knowledge to manage, train, and direct the work of branch employees and volunteers.

3. General business skills: accounting, clerical, and understanding of work flow processes.

4. Strong computer skills and ability to troubleshoot problems.

5. Ability to use the Library’s mission, vision, and values, as the basis for managerial decisions.

6. Ability to organize work, set priorities, use time effectively, work independently, and take initiative to meet deadlines and achieve goals.

7. Ability to establish and maintain effective working relationships with superiors, peers, customers, and the general public.

8. Ability to lead change with a positive attitude.

9. Ability to communicate professionally and effectively, both orally and in writing.

10. Must possess problem-solving and critical thinking skills and exercise good judgement.

11. Flexibility to respond quickly to changing job demands and prioritize multiple responsibilities.

Essential Physical Abilities - Accomplished with or without reasonable accommodation:

1. Ability to lift and carry materials weighing up to 30 pounds and ability to push or pull carts full of materials.

2. Ability to stand for extended periods of time at the circulation desk.

3. Ability to reach high or low to return materials to shelves and move through aisles.

4. Sufficient clarity of speech and hearing to communicate well with staff and customers.

5. Sufficient vision to review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.

6. Sufficient personal mobility to attend meetings at various locations within the Library.

Education and Experience

1. Education

· Masters of Library Science, Masters of Library and Information Science or similar degree (MLS, MLIS) (accredited) with at least two (2) years of progressively responsible experience in library branch services; or

· Associate’s or Bachelor’s degree in library science, education, or a related field with at least five (5) years of experience with increasing responsibilities in library branch services; or

· A high school diploma (or equivalent) with eight (8) years of related work experience, including a minimum of five (5) years of progressively responsible experience in library branch services.

2. Strong presentation skills, using engaging and interactive methods.

3. Experience with library-specific software and integrated library systems (ILS).

4. Knowledge of Library Classification systems.

The job description is not intended to be all-inclusive. Employees may perform other related duties as

required to meet the ongoing needs of the Library.

Pay: $60,840.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• The hours/schedule for this position is listed in the posting. Can you work the hours indicated?
• What is the highest level of education you have completed?
• Do you have previous library experience? If so please explain.
• How much supervisory experience do you have?

Work Location: In person

Salary : $60,840