What are the responsibilities and job description for the Director of Advancement Operations & Analytics position at St. Bonaventure University (NY)?
JOB The Director of Advancement Operations & Analytics provides strategic leadership for the systems, data infrastructure, and reporting functions that support the University’s fundraising and alumni engagement efforts. This role is responsible for optimizing the use of the Advancement CRM (Raiser’s Edge NXT), establishing data governance standards, and delivering actionable analytics that inform fundraising strategy, alumni engagement, portfolio management, and institutional decision-making. The Director leads Advancement Operations staff and works in close partnership with Prospect Strategy, Finance, Information Technology, and Advancement colleagues to ensure data integrity, operational efficiency, and alignment with institutional priorities. EXAMPLE OF DUTIES
Provides strategic oversight of Advancement Operations, including CRM optimization, reporting infrastructure, and data governance to support fundraising and alumni engagement outcomes.
20
Develops and implements a comprehensive reporting and analytics framework that integrates alumni engagement, donor activity, and fundraising outcomes to support portfolio management, pipeline development, and campaign performance.
15
Establishes, documents, and enforces data standards, policies, and procedures to ensure accuracy, consistency, security, and compliance with CASE, IRS, and institutional guidelines.
10
Leads the design and continuous improvement of Advancement systems, workflows, and integrations, including CRM, online giving platforms (e.g., GiveCampus), event systems, and engagement tools, to enhance efficiency and user experience.
10
Supervises and develops Advancement Operations staff, including setting performance expectations, prioritizing work, and ensuring alignment with division goals.
10
Collaborates with Prospect Strategy to support portfolio assignment, recalibration, and performance tracking through data-informed insights, including the integration of alumni engagement indicators into prospect identification and pipeline development.
10
Oversees the accurate and timely recording, reconciliation, and reporting of all gifts in coordination with Finance and Administration.
10
Serves as the primary liaison with Information Technology and external vendors regarding CRM functionality, enhancements, and system integrations.
5
Supports annual reporting requirements including VSE, 990, audit requests, and internal institutional reporting.
5
Establishes and maintains professional competency in advancement services, data analytics, and emerging technologies through ongoing professional development.
5
Supplemental Functions:
Performs all other duties and responsibilities as assigned.
Some occasional attendance at evening and weekend activities, meetings, events, seminars, and workshops.
Provides strategic oversight of Advancement Operations, including CRM optimization, reporting infrastructure, and data governance to support fundraising and alumni engagement outcomes.
20
Develops and implements a comprehensive reporting and analytics framework that integrates alumni engagement, donor activity, and fundraising outcomes to support portfolio management, pipeline development, and campaign performance.
15
Establishes, documents, and enforces data standards, policies, and procedures to ensure accuracy, consistency, security, and compliance with CASE, IRS, and institutional guidelines.
10
Leads the design and continuous improvement of Advancement systems, workflows, and integrations, including CRM, online giving platforms (e.g., GiveCampus), event systems, and engagement tools, to enhance efficiency and user experience.
10
Supervises and develops Advancement Operations staff, including setting performance expectations, prioritizing work, and ensuring alignment with division goals.
10
Collaborates with Prospect Strategy to support portfolio assignment, recalibration, and performance tracking through data-informed insights, including the integration of alumni engagement indicators into prospect identification and pipeline development.
10
Oversees the accurate and timely recording, reconciliation, and reporting of all gifts in coordination with Finance and Administration.
10
Serves as the primary liaison with Information Technology and external vendors regarding CRM functionality, enhancements, and system integrations.
5
Supports annual reporting requirements including VSE, 990, audit requests, and internal institutional reporting.
5
Establishes and maintains professional competency in advancement services, data analytics, and emerging technologies through ongoing professional development.
5
Supplemental Functions:
Performs all other duties and responsibilities as assigned.
Some occasional attendance at evening and weekend activities, meetings, events, seminars, and workshops.