What are the responsibilities and job description for the Patient Relations Rep. position at St. Barnabas?
Patient representative will be self-directed to serve the patient and/or their family members in the inpatient and outpatient setting. This position will communicate with patients by assuring that their complaints are heard, documented and investigated in a timely manner.
Responsibilities: The candidate will provide optimum communication with other services to promote a team approach to patient care, while representing the hospital in a professional manner. A patient representative will assist in getting information, clarifying choices and advocating choices for the patient when deemed appropriate.
Candidates must have:
- Education Required: High School Diploma or Equivalency\
- Bilingual in Spanish/English preferred
- Knowledge of conflict resolution, Interpersonal communication skills,
- Basic understanding of medical terminology
- 1 or 2 years working in a hospital or medical setting.