What are the responsibilities and job description for the Patient Care Navigator Temporary position at St. Barnabas?
Some of the duties of the Patient Care Navigator are:
-
Schedule patient appointments, follow-ups, and diagnostic tests.
-
Ensure patients complete referrals, imaging, and specialty visits.
-
Track and follow up on missed appointments or delayed care.
-
Coordinate transportation and interpreter services as needed.
-
Reinforce instructions given by clinicians to promote adherence.
-
Identify and connect patients with community resources (housing support, food assistance, transportation programs).
-
Refer patients to social work, behavioral health, case management, or financial counseling when appropriate
-
Help patients articulate their questions and concerns to the care team.
-
Ensure patient values and preferences are considered in care decisions.
-
Support patients in overcoming barriers to care, such as fear, language, financial constraints, or lack of health literacy.
-
Assist with insurance-related tasks (e.g., prior authorizations, coverage verification).
-
Refer to billing department or financial counselors when needed.
-
Document all patient encounters, care coordination activities, and barriers identified in the electronic medical record (EMR).
-
Communicate updates to the care team regarding patient needs or status changes.
-
Communicate with physicians, nurses, social workers, and other team members to align care strategies.
-
Share insights about patient barriers and help develop solutions.
-
Conduct reminder calls for appointments or health screenings.
-
Reach out to high-risk or disengaged patients to re-establish care.
Qualifications:
QUALIFICATIONS:
- Education Required - HS Diploma or Equivalence
- License/Certification/Registration(s) Required - Graduate from an Approved Medical Assistant Program
- Experience/Skills Required
- Previous experience in a medical setting or 2 years relevant work experience preferred
- Excellent communication/ interpersonal skills
- Bilingual preferred
- Knowledge of computer technology preferred. Successful completion of St. Barnabas Hospital orientation.
