Part-Time IT Assistant

Part-Time Information Technology Assistant

St. Barnabas Episcopal School’s mission is to empower each student to achieve academic and moral excellence in a faith-filled environment based on God’s Word.

Position: 12-Month Part-time, 20 hours per week, Hourly

Reports to: Information Technology Director

Responsibilities: Information Technology Assistant

• Respond to first-level help desk support tickets by performing core troubleshooting and system analysis on hardware/software systems to determine hardware and software functionality specifications or errors.
• Document end-user problems, resolutions, and new solutions for future reference using appropriate tools and resources.
• Assist in identifying trends in continuing hardware, software, or system problems.
• Refer user problems to the Information Technology Director as necessary when additional assistance is required for resolution.
• Install, configure, and maintain hardware, software, and peripheral devices.
• Maintain inventories of equipment and auditing assets as needed.
• Create and maintain documentation related to technology hardware and software operation and support.
• Operate technology platforms and systems as needed to support the Information Technology department.
• Knowledge and experience with iOS, Mac OS, Windows, and ChromeOS.
• Team-focused: collaborative and professional manner when dealing with staff, volunteers, parents, students, and others.
• Hands-on: comfortable working with tools, climbing ladders, carrying up to 50 lbs, and working with the facilities team and other personnel when maintaining and installing technology equipment.
• A high level of energy and a sense of humor, bringing a desire to problem solve, create, and collaborate with a wide range of groups, including administrative and teaching teams.
• Other: any and all other duties as assigned by the Information Technology Director

Qualifications:

• 2 years of experience with technology in classroom and office environments.
• Ability to deliver friendly and courteous customer service to users with various levels of computer knowledge, particularly for students in grades Pre-K through 8 as their first point of contact
• Detail-oriented
• Ability to use judgment in dealing with sensitive or confidential information/material
• Proficient and experienced in word processing and other computer software programs, such as QuickBooks, Microsoft Office, G Suite, and other student management databases
• Excellent written and oral communication skills (including speaking, listening, and taking directions)
• Develop and maintain effective working relationships with students, parents, volunteers, and personnel

St. Barnabas Episcopal School (the “School”) is an equal employment opportunity employer. The School does not discriminate in employment, make any employment decisions, or take any employment actions because of race, color, sex, national origin, religion, age, marital status, handicap not affecting qualifications for a particular position, or the disability of a qualified individual with a disability. St. Barnabas Episcopal School participates in E-Verify.

Job Type: Part-time

Work Location: In person