What are the responsibilities and job description for the IT Support Technician - Mount Mercy Campus, Cedar Rapids, IA position at St. Ambrose University?
St. Ambrose University is seeking a motivated and customer-focused Entry-Level IT Support Technician to join our IT Support team at the Mount Mercy campus in Cedar Rapids, IA. This is an excellent opportunity for recent graduates or early-career professionals interested in building a career in IT support. The IT Support Technician will be the first point of contact for technical assistance, helping resolve issues related to hardware, software, networking, and university systems. The Information Technology Services (ITS) team supports the university's mission by delivering reliable and secure technology services to faculty, staff, and students.
Key Responsibilities:
- Provide first-line support via phone, email, chat, and in person for university users.
- Troubleshoot and resolve issues related to university computers, printers, network connectivity, email, and applications.
- Log, track, and manage incidents and service requests using the ticketing system.
- Escalate complex issues to Tier 2/3 support staff as needed.
- Document support procedures and contribute to the knowledge base.
- Support classroom and lab technology as needed.
Qualifications:
- Associate's degree or equivalent coursework in Information Technology, Computer Science, or related field (Bachelor's degree preferred).
- Strong communication and customer service skills.
- Proficient in Microsoft Windows and Mac operating systems.
- Familiarity with Microsoft Office/365, products and common university platforms.
- Ability to troubleshoot common hardware/software issues.
- Willingness to learn and adapt to new technologies and procedures.
- Previous experience in a helpdesk or technical support environment is a plus, but not required.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including medical, dental, vision, and retirement plans.
- Generous paid time off and holidays.
- Tuition Remission.
- Professional development opportunities.
- Supportive and collaborative work environment.
- Access to campus amenities, cultural events, and recreational facilities.
At St. Ambrose University, Mount Mercy campus we are more than an institution of higher learning; we are a beacon for those seeking to impact the world significantly. Guided by our foundation beliefs and values, our mission and vision reflect our dedication to fostering an inclusive, ethical, and dynamic learning environment.
How to Apply:
Interested candidates should submit your resume, cover letter, and contact information for three professional references though our online application portal at https://stambroseuniv.applicantlist.com. Applications will be reviewed on a rolling basis until the position is filled. EOE