Customer Relations Coordinator

SSW Advanced Technologies, LLC is a growing multinational supplier to the global appliance OEMs. With more than 70 years of expertise and innovation, we design and sell components and systems to the residential appliance industry (refrigeration, cooking, laundry), commercial refrigeration, HVAC, retail display and home/office organizational markets. More information is available on our website https://www.sswtechnologies.com/  

Primary Responsibilities:

• Coordinate, collaborate and input all customer schedules into SSW MRP system.


• Create shipping and sales plans routinely in collaboration with site controller. 


• Analyze data from customers for accuracy and on time compliance.


• Evaluate, create and report on Key Performance Indicators. 


• Monitor logistics to make sure they run smoothly.


• Invoice Customers on all shipments.


• Maintain records daily.


• Effectively monitor and input data into the SAP system.


• Find cost-effective solutions for supply chain processes.

• Resolve issues that come up (e.g. delays in delivery, customer changes).

• Collaborate with other departments to create coordinated plans for business growth.


• Maintain Customer Scorecards and improve scoring thereof. 


• Collaborate and communicate all customer rejections to the site Quality team.


• Collaborate with plant controller to communicate weekly and monthly demand projections 


• All other duties as assigned.

Essential Functions:

• Work safely and champion co-workers to do the same.


• Work cooperatively with peers.


• Be respectful and demonstrate professionalism.


• Working overtime is a condition of employment, including being available for call ins as needed.


• Perform 5S daily and comply with the five 5S Rules to Live By.


• Know the 4 key points of the Quality Management System (QMS).


• Be able to read, understand, and follow the current Standard Operating Procedures (SOPs) and Work Instructions.


• Perform other duties as requested by the Supervisor/Manager.

 Competencies:

• Proficient computer skills (MS Office, MRP Software). 


• Proficient SAP experience in a similar role with working knowledge of manufacturing processes.


• Excellent communication, leadership, problem solving and superior analytical skills. 


• 100% verbal and written English skills


• Attention to detail.

Educational/Training Requirements:

High School Diploma or equivalent. Degree in Supply Chain Management, Logistics, business-related field preferred.

Licensing Requirements:

NA

Experience Requirements: 

Minimum five (5) years of Materials experience with working knowledge of Materials Requirement Planning (MRP) concepts, in a manufacturing environment.

Ability to travel less than 5%.

Position Supervised or Directed: 

NA

Work Environment: 

Office and manufacturing plant environment

Commitment to Core Values:

• Honesty


• Integrity


• Caring for People


• Customer Focus


• Teamwork 


• Communication


• Improvement