Client Technology Success Manager

Join a 30-year-established IT partner, recognized on the Inc. 5000, where client success managers bridge technology and business outcomes, serve as the key voice for SMB clients, and drive real growth.

About SSR Total IT

• Do you want to serve as a trusted technology advisor to business owners and executives — not just a point of contact?
• Do you enjoy owning client relationships, shaping long-term strategy, and driving real growth within your accounts?
• If you are looking for a long-term career where you can grow into senior client success, account leadership, or business development roles, SSR is the place for you.

At SSR Total IT, client success is the business. As a Client Technology Success Manager, you will own the technology direction for 20 key accounts and provide strategic oversight to 20 to 30 growing clients — serving as their primary advisor, escalation point, and long-term technology partner.

Our organization operates through five core divisions — Procurement, Operational Excellence (OpEx), Managed Services, Applications & Analytics, and Infrastructure & Security Engineering — allowing our team to establish industry best practices, implement proven solutions, and help transform how businesses use technology.

Our culture is guided by our core values: Client Driven, Elevate Others, Do the Right Thing, Thirst for Knowledge, and Professionalism.

Job Summary

The Client Technology Success Manager serves as the primary liaison between SSR Total IT and its SMB clients. This role is responsible for ensuring client success by aligning technology solutions with business outcomes, managing relationships across a portfolio of key and growing accounts, and coordinating the delivery of SSR services.

This position is not passive account management. The Client Technology Success Manager owns the client relationship end to end, coordinating service delivery, identifying opportunities for growth, and ensuring every client's technology is serving their business goals. It is ideal for someone who combines business acumen with a strong understanding of IT, and who thrives in a fast-moving, client-facing environment.

Key Responsibilities

• Serve as the primary point of contact and relationship owner for 20 key accounts and 20 to 30 growing secondary clients.
• Coordinate delivery of managed services, infrastructure, security, and development projects across client accounts.
• Identify and pursue opportunities to expand SSR solutions within existing client accounts, contributing to account growth and retention.
• Ensure client technology strategies are aligned with their business goals and that SSR delivery consistently meets agreed-upon outcomes.
• Participate in Strategic Business Reviews and client planning sessions to translate business priorities into technology recommendations.
• Work closely with SSR's engineering, managed services, and procurement teams to ensure seamless delivery for each client.
• Track client satisfaction, escalate issues when needed, and drive resolution with internal teams.
• Contribute to documentation, account planning, and internal reporting on account health and growth opportunities.

Qualifications

Required

• Experience in client-facing IT coordination, operational leadership, or educational leadership.
• Strong understanding of IT solutions, coupled with business acumen and the ability to translate technical concepts for non-technical audiences.
• Demonstrated ability to manage multiple stakeholders, projects, and priorities simultaneously.
• Comfortable working in a fast-paced, collaborative environment with high client expectations.
• Familiarity with managed IT services, infrastructure, cybersecurity, or cloud platforms.

Preferred

• Experience working in or alongside a Managed Service Provider or technology services firm.
• Proven track record of account growth or client retention in a services environment.

What Success Looks Like At SSR

• Clients feel heard, supported, and confident that SSR is a true technology partner for their business.
• Account retention is high and client relationships are consistently growing in scope and engagement.
• Service delivery is coordinated smoothly, with issues addressed proactively before they escalate.
• New opportunities within client accounts are identified, scoped, and acted upon consistently.
• The Client Technology Success Manager is seen as a strategic resource, not just a point of contact.

Benefits

• 401(k) Profit Share
• Quarterly Bonus Program (SSR Share)
• Health, Dental, Vision, Life & Disability Insurance
• Paid Time Off & Holidays
• Training & Professional Development