What are the responsibilities and job description for the Guest Services Representative position at SSM Health?
It's more than a career, it's a calling.
WI-Monroe Clinic HospitalWorker Type:
RegularJob Summary:
Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
- Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
- Receives guest suggestions and complaints and escalates through proper channels.
- Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
- Identifies and report issues of safety and maintenance.
- Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.
- Performs other duties as assigned.
EDUCATION
High School diploma/GED or 10 years of work experience
EXPERIENCE
- No experience required
PHYSICAL REQUIREMENTS
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
- None
Work Shift:
Variable Shift (United States of America)Job Type:
Department:
8133000028 Service ExcellenceScheduled Weekly Hours:
24Benefits:
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Explore All Benefits
SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.