Director Risk Management Programs and Services

It's more than a career, it's a calling.

Worker Type:

Job Highlights:

Named 150 Top Places to Work in Healthcare 2025 - Becker's Healthcare

Named One of the World’s Happiest Workplace 2025 – WorkL

Named One of America's Best In-State Employers 2025 - Forbes

Named One of America's Greatest Workplaces for Women 2025 – Newsweek

Named One of America’s Greatest Workplaces for Culture, Belonging & Community 2026 – Newsweek

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s 40,000 team members and more than 13,900 providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve.
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With care delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

This position is located on-site and is available to sit at one of our regional offices in Madison, WI/Oklahoma City, OK/St. Louis, MO or at our health system's headquarters in St. Louis, MO and is not remote work eligible.

To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact:

Angela Jones

Executive Talent Partner

Angela.Jones1@ssmhealth.com

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Develops and implements systems, policies and procedures for the identification, collection and analysis of risk related information. Collects, evaluates, and maintains data concerning patient injuries, complaints, claims, and other risk-related data.
• Educates leadership, staff and physicians about risk management programs and their responsibilities to those programs. Advises the organization in the design and implementation of risk reduction policies/protocols and programs within their own departments.
• Investigates, analyzes and reports root causes, patterns, and trends that could result in compensatory or sentinel events, serious adverse events, and near misses. Assists with identification and implementation of corrective action where appropriate.
• Reports all adverse events to appropriate regulatory and accrediting agencies as required. Works with external defense counsel and care management claims team to facilitate the initial investigation and processing of claims against the organization.
• Manages activities related to staffing, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree

EXPERIENCE

• Seven years' experience, with five years' in leadership

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Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.