Revenue Operations Manager - Houston, Onsite

Job Title: Revenue Operations Manager 

Location: Houston TX 

Department: Operations / Technology Enablement 

Reports To: Chief Financial Officer

ROLE SUMMARY 

The Revenue Operations Manager owns and optimizes the company’s customer-facing technology stack, with a focus on system integrations, automation, and AI-assisted customer support. This role ensures that our CRM, billing, payments, finance, and support platforms work together seamlessly to deliver a high-quality customer experience while reducing manual effort. 

A key responsibility is improving our self-serve and AI-driven customer support capabilities, including refining AI instructions and workflows to increase automated ticket resolution rates. The ideal candidate is both strategic and hands-on, comfortable managing SaaS platforms directly while partnering cross-functionally with Support, Finance, Sales, and Operations. 

KEY RESPONSIBILITIES 

Systems Integration & Automation 

• Manage and maintain integrations across CRM, billing, payments, accounting, and support systems. 
• Ensure accurate data flow across customer records, subscriptions, payments, refunds, and support interactions. 
• Identify manual workflows and design automation solutions using native tools, APIs, or middleware. 
• Own integration architecture and reliability, ensuring workflows are stable, scalable, and auditable. 
• Monitor integration health and performance to proactively detect failures, delays, or data mismatches. 
• Maintain CRM Data Quality 

Platform Ownership & Optimization 

• Serve as system owner for customer-facing operational tools, including configuration, permissions, and documentation. 
• Coordinate testing, rollout, and change management for system updates. 
• Support incident response and root cause analysis for integration or data issues. 

Customer Support Technology & AI Enablement 

• Own and optimize our AI-assisted customer support experience, including developing and refining AI instructions to improve automated ticket resolution. 
• Analyze support interactions to identify content gaps, failure modes, and escalation drivers. 
• Partner with Customer Support leadership to align AI behavior with policies, tone, and compliance requirements. 

Strategic Enablement 

• Evaluate existing tools and integrations and make recommendations for upgrades, enhancements, or consolidation. 
• Develop documentation and integration maps to support scale and continuity. 
• Stay informed on emerging AI, automation, and customer lifecycle technologies. 
• Lead GTM engineering projects cross-functionally with Sales, Marketing, and Support to improve customer experience and operational efficiency  

CORE TECHNOLOGY STACK 

• HubSpot (CRM, marketing, sales operations) 
• Intercom (customer support and messaging) 
• Altasian Products (Confluence, Jira) 
• Claude, Chat GPT , Claude Code, Codex 
• http://Fin.ai (AI layer for customer support) 
• Recurly (subscription billing) 
• Sales Tax Engine 
• Stripe, PayPal, Wise (payments) 
• QuickBooks (accounting) 
• Gusto (payroll) 
• RAMP (corporate spend and expense management) 
• Webhooks & APIs 
• Zapier, n8n 

REQUIRED QUALIFICATIONS 

• 5 years of experience in business systems, revenue operations, or technology enablement roles. 
• Hands-on experience managing and integrating SaaS platforms across CRM, billing, payments, and finance. 
• Experience designing or supporting system integrations using APIs, webhooks, or native connectors. 
• Strong analytical skills with the ability to identify process inefficiencies and automation opportunities. 
• Excellent written communication and documentation skills. 
• Bachelor’s degree in Information Systems, Computer Science, Business, Operations, Finance, or a related field, or equivalent practical experience. 
• Strong foundational understanding of business processes, data flows, and system integrations across customer, finance, and support functions. 

PREFERRED QUALIFICATIONS 

• Experience with Intercom or comparable customer support platforms (Zendesk, Salesforce Service Cloud, Freshdesk). 
• Ability to make meaningful improvements to AI-driven and self-serve customer support outcomes (e.g., increasing automation/deflection rates, reducing escalations, and improving resolution quality 
• Experience with HubSpot, Recurly, Stripe, QuickBooks, or subscription-based business models. 
• Familiarity with sales tax automation and payment compliance workflows. 
• Experience partnering closely with Finance and Customer Support teams. 
• Experience with modern middleware, API & webhook integration patterns. 
• Experience building dashboards and operational reporting across Support/Finance systems (Looker, Tableau, Power BI, or native reporting). 

WHY THIS ROLE MATTERS 

• Direct ownership of systems that shape the customer experience. 
• Meaningful impact on cost efficiency through automation and AI enablement. 
• High visibility role working across Operations, Finance, Support, and Sales. 
• Opportunity to shape the long-term customer technology roadmap. 

ABOUT SSL 

• http://SSL.com is a leading Certificate Authority (CA) providing a wide range of digital certificates and PKI solutions to businesses and governments worldwide. We are looking for a highly motivated and technically proficient Manager, Support and Customer Success to proactively foster strong relationships with our customers, ensuring their satisfaction and long-term success with our specialized products and services. This role requires a strategic leader who can anticipate and manage customers and internal teams. A key aspect of this role involves leveraging technical acumen and skills in connecting various services and understanding complex IT environments to optimize customer solutions related to digital trust.