What are the responsibilities and job description for the Service Account Manager position at SSI SCHÄFER?
Service Account Manager - Remote or Charlotte, NC
Job Description
SSI SCHAEFER is a leading material handling company that’s been in business since 1937. We’re a privately held international company with lots of diversity. You may be wondering about what a material handling company does, and that’s okay. We’re behind the scenes of our customers, and we make everything happen. Basically, we build small to large-scale projects that provide storage and distribution for manufacturers and retailers alike. This involves energy-efficient robotics, warehouse management software, data analytics, engineering, mechatronics, project management, and software development. Of course, we have a full support team of great people in our customer service, human resources, sales, marketing, accounting, and our very own warehouse teams.
We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We’ve won Best Places to Work™ several years in a row and offer competitive benefits like 401K/matching, a great PTO package, and because we want our family team to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we’ve got a great DNA culture here at SSI SCHAEFER—it’s that simple.
We’re also proud to be an equal-opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Build relationships. Grow service business. Help customers get more from their automation investment.
As a Service Account Manager, you’ll be a key partner to our customers, helping them maximize the performance, reliability, and value of their automation systems. You’ll build long-term relationships, identify service and improvement opportunities, and connect customers with the right solutions.
You’ll work closely with customers and SSI SCHÄFER’s Service Operations, Sales, Engineering, and international teams to develop solutions that support customer goals and drive business growth.
What You’ll Do
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description
SSI SCHAEFER is a leading material handling company that’s been in business since 1937. We’re a privately held international company with lots of diversity. You may be wondering about what a material handling company does, and that’s okay. We’re behind the scenes of our customers, and we make everything happen. Basically, we build small to large-scale projects that provide storage and distribution for manufacturers and retailers alike. This involves energy-efficient robotics, warehouse management software, data analytics, engineering, mechatronics, project management, and software development. Of course, we have a full support team of great people in our customer service, human resources, sales, marketing, accounting, and our very own warehouse teams.
We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We’ve won Best Places to Work™ several years in a row and offer competitive benefits like 401K/matching, a great PTO package, and because we want our family team to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we’ve got a great DNA culture here at SSI SCHAEFER—it’s that simple.
We’re also proud to be an equal-opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Build relationships. Grow service business. Help customers get more from their automation investment.
As a Service Account Manager, you’ll be a key partner to our customers, helping them maximize the performance, reliability, and value of their automation systems. You’ll build long-term relationships, identify service and improvement opportunities, and connect customers with the right solutions.
You’ll work closely with customers and SSI SCHÄFER’s Service Operations, Sales, Engineering, and international teams to develop solutions that support customer goals and drive business growth.
What You’ll Do
- Build and grow customer relationships by serving as a trusted partner and primary contact for service, maintenance, and system improvement needs.
- Identify and develop service business opportunities, including maintenance, modernization, and obsolescence management.
- Advise customers on solutions that improve automation performance, reliability, and operational efficiency.
- Collaborate across teams with Service Operations, Sales, Engineering, and international colleagues to develop the right solutions.
- Drive customer success and revenue growth by managing opportunities, supporting escalations, and ensuring customer commitments are met.
- 2 years of experience in B2B sales, technical solutions, automation, machinery, or aftermarket/service sales; bachelor’s degree or equivalent experience preferred.
- Strong consultative sales and relationship-building skills with the ability to understand customer needs and develop solutions.
- Technical understanding of automation, logistics processes, or systems such as WMS, MFS, or PLCs is a plus.
- Strong communication, organization, and problem-solving skills, with the ability to prioritize and manage multiple customer needs.
- Self-motivated and collaborative, comfortable working independently in a fast-paced environment; approximately 25% travel is expected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.