What are the responsibilities and job description for the Fire Sprinkler Service Sales Representative NWA position at SSI Fire & Safety Holdings, LLC.?
Fire Sprinkler Service Sales Representative
Location: Northwest Arkansas
Department: Fire Sprinkler Service Sales
Reports To: Operations Manager
Position Summary
We are seeking a motivated and relationship-driven Fire Sprinkler Service Sales Representative to develop and grow inspection, testing, maintenance, deficiency repair, and service work throughout Northwest Arkansas. This role is responsible for generating recurring revenue, building long-term customer relationships, and identifying opportunities for fire sprinkler system repairs, upgrades, and service agreements.
The ideal candidate understands commercial construction and facility operations, communicates professionally with customers, and can work closely with service technicians, inspectors, project managers, and operations teams to deliver exceptional customer service.
Key Responsibilities
Sales & Business Development
Customer Relationship Management
Estimating & Proposal Development
Operational Coordination
Qualifications
Preferred Experience
Skills & Abilities
Compensation & Benefits
Performance Expectations
The successful candidate will:
Preferred Target Markets
Physical Requirements
Location: Northwest Arkansas
Department: Fire Sprinkler Service Sales
Reports To: Operations Manager
Position Summary
We are seeking a motivated and relationship-driven Fire Sprinkler Service Sales Representative to develop and grow inspection, testing, maintenance, deficiency repair, and service work throughout Northwest Arkansas. This role is responsible for generating recurring revenue, building long-term customer relationships, and identifying opportunities for fire sprinkler system repairs, upgrades, and service agreements.
The ideal candidate understands commercial construction and facility operations, communicates professionally with customers, and can work closely with service technicians, inspectors, project managers, and operations teams to deliver exceptional customer service.
Sales & Business Development
- Develop new service and inspection accounts throughout Northwest Arkansas.
- Maintain and grow relationships with existing customers, contractors, property managers, and facility owners.
- Generate proposals for:
- Fire sprinkler inspections
- Deficiency repairs
- Service calls
- Underground repairs
- Backflow testing
- Fire pump service
- Tenant improvements
- System upgrades and retrofits
- Follow up on inspection deficiencies and convert recommendations into approved work.
- Conduct site visits to identify service opportunities and customer needs.
- Build and manage a pipeline of recurring service revenue opportunities.
- Meet or exceed monthly and annual sales goals.
- Serve as the primary point of contact for assigned customers.
- Build trust with facility managers, general contractors, property management groups, and business owners.
- Respond promptly to customer inquiries and service requests.
- Assist customers in understanding NFPA compliance requirements and repair priorities.
- Maintain strong customer retention through communication and follow-up.
- Prepare accurate service quotes and repair proposals.
- Review inspection reports and technician findings to build repair scopes.
- Coordinate pricing with operations and management teams.
- Track proposal status and maintain organized sales activity records.
- Utilize CRM software to document opportunities, calls, meetings, and forecasts.
- Coordinate with service scheduling and field personnel to ensure successful project execution.
- Assist in prioritizing emergency service work and customer expectations.
- Participate in sales meetings, planning sessions, and operational reviews.
- Support collection efforts on outstanding invoices when necessary.
Preferred Experience
- 2 years of experience in:
- Fire Protection sales
- Fire Sprinkler service
- Fire Sprinkler technical
- Knowledge of NFPA codes and fire sprinkler systems preferred.
- Experience reading construction drawings and inspection reports is a plus.
- Ability to layout system additions on your own without assistance
- Existing relationships within Northwest Arkansas commercial markets preferred.
- Strong communication and relationship-building skills.
- Self-motivated with strong organizational abilities.
- Ability to manage multiple opportunities and priorities.
- Professional appearance and customer-focused attitude.
- Comfortable performing site walks and field evaluations.
- Proficient with Microsoft Office, email, and CRM systems.
- Strong follow-up and closing skills.
- Base Salary Commission Structure
- Company Vehicle or Vehicle Allowance
- Cell Phone and Laptop
- Health Insurance
- Paid Time Off
- Holiday Pay
- Retirement Plan / 401(k)
- Training and Industry Certification Opportunities
The successful candidate will:
- Grow recurring inspection and service revenue.
- Maintain strong customer retention.
- Consistently follow up on deficiency repairs.
- Build relationships with local facility managers and contractors.
- Help expand the company’s market presence throughout Northwest Arkansas.
- Healthcare Facilities
- Assisted Living Facilities
- Industrial & Manufacturing
- Warehousing & Distribution
- Schools & Universities
- Commercial Real Estate
- Retail & Hospitality
- Property Management Groups
- Ability to walk job sites and climb ladders occasionally.
- Ability to lift up to 25 lbs periodically.
- Ability to work in indoor and outdoor environments.