Diagnostic Implementation Specialist

Join our team at the Techlab site, part of the SSI Diagnostica Group, as a Diagnostic Implementation Specialist and help shape the future of healthcare technology.

About Us

SSI Diagnostica Group is a clinical diagnostic company with a mission to help prevent, monitor, and diagnose clinical diseases through our quality portfolios of Reagents and IVD Diagnostic products and solutions. We are founded on the success of strong organic growth and the acquisition of 3 clinical diagnostic companies.

SSI Diagnostica Group is a global leader in infectious disease diagnostics, uniting five portfolios – SSI Diagnostica, TECHLAB, Beijing Genesee Biotech (BGB), CTK Biotech, and Gulf Coast Scientific– to enable better treatment outcomes for patients worldwide. We operate as one company, offering over 200 years of combined scientific expertise and a highly specialized product portfolio spanning three core infectious disease categories: Gastrointestinal, Respiratory, and bloodborne.

TECHLAB®, Inc. was founded in 1989 by scientists from the Virginia Tech Anaerobe Lab, one of the only three institutions in the world dedicated to the study of anaerobic organisms. In the late 1970s and early 1980s, research headed by Dr. Tracy Wilkins began on Clostridium difficile and its toxins.

The Opportunity

The Diagnostic Implementation Specialist provides technical expertise, implementation guidance, and post-sales support for customers adopting the company’s scientific solutions. This role ensures the successful deployment, integration, and utilization of products in customer environments, while driving customer satisfaction, adoption, and long-term success.

Key Responsibilities

·         Provide technical, regulatory, and analytical expertise in customer setup and evaluation.

o   Analyze technical issues by synthesizing multiple sources of potentially conflicting information to understand and assess problems.

o   Conduct research and analysis, applying technical experience and knowledge along with established assessment frameworks and approaches.

o   Assist in developing and implementing methodologies and best practices related to diagnostic testing.

·         Create and deliver training modules and technical documents for customers, technical staff, and sales teams.

·         Collaborate to produce technical marketing materials, including emailers, white papers, and proof sources.

·         Locate, synthesize, and communicate scientific papers, studies, and data effectively.

·         Maintain an updated list of publications featuring TECHLAB products.

·         Create and manage assay onboarding proposals, ensuring compliance with current federal and international regulatory requirements (e.g., FDA, CLIA, IVDR, etc.).

·         Monitor, interpret, and communicate relevant changes in post-market regulatory guidelines that may affect existing TECHLAB products and customer usage.

·         Collaborate closely with the Technical Services team to support troubleshooting investigations into products.

·         Escalate technical or compliance-related issues to the appropriate departments or regulatory entities, ensuring timely resolution and proper documentation.

·         Partner with Marketing and Sales teams to develop scientific and regulatory-based materials, including white papers, product sheets, slide decks, and FAQs.

·         Translate technical and regulatory insights into user-friendly materials that enhance product value propositions.

·         Offer subject matter expertise during the phases of assay development, validation, and launch.

·         Ensure new products meet applicable regulatory standards and are effectively positioned in the market.

·         Conduct ongoing analysis of the competitive landscape to identify emerging trends, regulatory shifts, and unmet market needs.

·         Required to travel up to 60%.

Essential Competencies

·         Business acumen and business planning skills.

·         Develop strategies and tactics based on organizational goals.

·         Collaboration across highly matrixed multi-functional business areas.

·         Accountability for goals, objectives, and results.

·         Leverage corporate resources to maximize return in revenue and profitability.

Qualifications and Experience

·         Bachelor’s degree

·         Clinical laboratory experience, MLS, or 3-5 years relevant experience required.

·         Excellent communication, strategic thinking skills, and cross-functional collaboration skills.

·         Strong understanding of federal and international regulatory frameworks.

·         Experience with open-platform liquid handling instruments (Dynex, Innova) preferred.

·         Experience with Microsoft Office Suite.

·         Experience with Salesforce.com.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, or veteran status.