Employee Benefits Implementation and Claims Specialist

Duties and Responsibilities

• Become an expert within all facets of Employee Navigator and Zywave platforms through online and independent hands-on training.
• Performs a variety of routine assignments as appropriate to the position; heavy computer usage to draft correspondence, enter data, and print letters, reports, and/or other materials.
• Establishes, maintains, processes, and/or updates files, records, and/or other documents.
• Assist clients and Account Executives with case builds including benefits enrollment, carrier and payroll integrations, and open enrollments.
• Collaborate with teammates on process improvements and strategies to make the most out of systems and processes.
• Work closely with clients and members to investigate insurance claims for accuracy depending on client’s policies.
• Document specific claims by completing and recording forms, reports, logs, and records.
• Follow strict HIPAA protocol to protect confidentiality.
• Create and maintain required documentation and project plan.
• Manage multiple client implementations concurrently.
• Performs other job-related duties as assigned. Minimum Job Requirements
• At least 2 years of experience in a client-facing environment, with proven ability to produce positive results.
• Georgia State Insurance License required or obtain it within 6 months.
• Consistently seeking to improve their own knowledge of the systems, our industry, and personal growth.
• Possess strong customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
• Demonstrate proficiency using Microsoft Office products, including Excel.

Prefer 5 years exp.

Knowledge, Skills, and Abilities

• Extremely organized with an attention to detail (required)
• Excellent verbal and written communication skills (required)
• Confidentiality (required) • Ability to work well under limited supervision (required)
• Comfortable with a fast-paced, ever-changing environment (required)
• Experience with benefits administration preferred
• Experience with health insurance, employee benefits, and HR technology
• Are scrappy and not afraid to roll your sleeves up to get the job done

Job Types: Full-time, Part-time, Contract, Temporary

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Physical setting:

• Office

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Saint Simons Island, GA 31522: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $22