What are the responsibilities and job description for the Front Desk Agent -Seasonal-Full Time, Part Time-On call position at SSH DT Portland LLC?
Description
Doubletree Hotel Portland is managed by Stepstone Hospitality
Is seeking a Front Desk Agent who is able to work Full time, Part Time or on call this season
Must be able to work weekends and holidays
Dependable
Friendly
Likes to stay busy
Ongoing
Personable
Able to multi-task
Previous Hotel experience preferred.
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
EOE