What are the responsibilities and job description for the Internal Operations Associate position at SSG OF GEORGIA LLC?
JOB DESCRIPTION
Essential Duties & Responsibilities:
This position is responsible for supporting the Internal Operations team by working with our Projects, subcontractor payroll or Field Service Support Teams.
Position Responsibilities:
- Support the Operations Department by reviewing and processing orders for construction projects.
- Receive orders from email and internal systems, ensuring all required details are included.
- Verify accuracy of key data such as material types, quantities, colors and delivery dates.
- Identify and resolve discrepancies or missing information prior to submission.
- Ensure orders align with project specifications, estimates, and timelines.
- Submit finalized and verified orders to vendors for processing.
- Communicate and coordinate with internal teams to ensure project readiness throughout the construction process.
- Collaborate with Field Management to confirm readiness in the field.
- Research, troubleshoot and resolve issues or errors as they arise.
- Update order statuses and related information in the database.
- Merge information on data points such as Neighborhood, Lot Number, House Plan Design, Elevation, etc… to create a new “Project.”
- Respond to sales team inquiries via email and phone.
- Perform other administrative duties as assigned.
REQUIRED SKILLS
Position Requirements:
- A minimum of 2 years office experience working in a detail-oriented position, construction background helpful.
- Excellent communication and problem-solving skills with the ability to work independently.
- Highly organized and detail oriented.
- Strong customer service & excellent verbal and written communication skills are a must.
- Experience working as a team member toward shared goals.
- Strong computer skills including MS Word and Excel (Google Docs & Sheets)
- Work Ethic & Dependability, a positive attitude and attention to detail are necessary for success.