Office - Administrative Operations Supervisor

Administrative Operations Supervisor at the Little Rock Zoo

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title: Administrative Operations Supervisor

Reports to: Administrative Operations Manager(s)

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Participates in oversight of new employee orientation inclusive of cashier & applicable position training, audits and all concessions, catering, and retail cash procedures in relation to cash management or as delegated by direct report.
• Communicates quickly and effectively with SSA HQ Team, Director of Audits and Controls, Revenue Reporting Manager, and Management team onsite.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a working knowledge of company policies and procedures.
• Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances.
• In the absence of Unit Controller and in times of need assists the business in the performance of their duties.
• Provides branch administrative support in the form of answering telephones and word processing.
• Supports onsite Management team in all administrative duties: training programs, progressive documentation, uniform inventory, and unit communication as necessary.
• Responsible for understanding, navigating and communicating all functionality, needs and maintenance related to the P.O.S. and cash flow systems.
• Establishes and maintains a secure and safe cash room. Managing limited access to only approved personnel by General Manager of location. Keeping all personal items outside of cash room/office.
• Assists and ensures all daily cash room duties are performed, including but not limited to: counting of daily receipts, preparing deposits, daily pickup procedures, cash/coin orders, ensuring daily operational cash needs are met, daily/weekly/period reporting in accordance to HQ policies and procedures as well as those of the branch.
• Assists in responsibility for all major reporting including, but not limited to the Gross Sales Report, OFR, Trial Balance Reports, and Sales by Stand.
• Supports unit in being an example for Company & Partner guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Partnership in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.
  
  

Job Requirements

• Developing interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Developing leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, organizational and analytical skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
  
  

Previous Experience

• Five years cash handling experience a must.
• Two years administrative and/or Cash Room experience preferred.
• ServSafe or Food Handling Certified a plus.
• All education backgrounds accepted, must be 18 or older.
  
  

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation And Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. 
  
  

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").  

  

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.