Quality and Process Improvement Manager

Step Up Your Career with SS Industries!

As the premier manufacturer of the world's largest selection of floating/spiral stair systems, SS Industries, a member of the MBP Group, is always seeking talented candidates to elevate us further as an industry leader

Team Oriented, Results-Driven, Unparalleled Service, Safety, Transformational

We at SS Industries hold ourselves and each other accountable for these values. Regardless of age, gender, background, ethnicity, faith, or neurodiversity, we believe in bringing the best minds and hands together to innovate, create, and push the boundaries of excellence in all that we do. Whether it is through honing the professional talents of our team or adding to our product line, we do everything we can to “turn our customers’ (and employees’) vision into reality”.

Position Summary

Quality & Process Improvement Manager is responsible to affect real, actional change in the quality of the products we manufacture. The successful candidate must be willing to immerse within existing processes to identify ways to change and improve those processes. Collaboration with other members of the Operations Management Team will result in successful quality improvements. The candidate must possess a strong ability to communicate those changes. The implementation of quality improvements must be performed with a high sense of urgency and a clear understanding of and planning for the impact of those changes upon standard work, individually and departmentally.

Essential Duties And Responsibilities

• Oversee non-conforming product identification, containment, and disposition.
• Monitor and analyze quality assurance data to ensure process consistency and compliance.
• Develop and execute Cost of Poor Quality reduction efforts in alignment with company goals.
• Lead root cause analysis related to customer complaints, internal quality non-conformances, and supplier defects.
• Use data to identify trends and proactively seek improvement opportunities.
• Collaborate closely with production, engineering, supply chain, and sales teams to ensure quality requirements are clearly developed, communicated and met.
• Lead continuous improvement initiatives to enhance product quality and manufacturing efficiency (DMAIC, Lean, Six Sigma principles).
• Work with external parties such as material suppliers, test labs, and equipment vendors to coordinate activities necessary for the business.
• Promote a culture of quality ownership and accountability through frontline engagement.
• Maintain high sense of urgency in execution of quality/process improvement initiatives.
• Collect, analyze, and summarize quality KPIs for the business unit leadership team.
• Lead quality validation and verification processes for New Product Development (NPD) launches.
• Manage team of quality technicians and manufacturing engineer(s) as applicable.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be necessary to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor's degree from an accredited university with concentration in one or more of the following disciplines:

• Engineering (Mechanical, Industrial)
• Management (Supply Chain, Operations)
• Business
• Six sigma or Lean Certification
• Master’s degree is a plus
• ASQ certification preferred (CQE or CMQ/OE)
  
  

Experience

• Minimum of 6 years’ experience in quality management and continuous improvement
• Experience in improving manufacturing processes
• Strong written and oral communications skills - including presentation skills
• Strong leadership and interpersonal skills
• Excellent analytical, problem solving, and decision making skills
• Proficient computer skills – particularly Microsoft Office applications
• ERP/MRP Systems experience
  
  

Leaderships Skills

Ability to communicate and provide constructive feedback in a positive nature at all levels of the organization regarding performance and objectives. Ability to lead, mentor and delegate by providing employees with clear direction. Ability to take direction from Senior Management and display a positive “can-do” attitude, strong work ethic and utilizing strong problem solving skills. Ability to motivate and empower people to build a team.

There with Every Step

Benefits

SS Industries emphasizes meaningful career development and growth through challenging employees with projects and supporting them with training. We offer an ever-growing array of competitive benefits, including:

• Competitive Pay Structure
• Company Paid Life Insurance
• Company Lunches and Events
• Company-sponsored insurance: Medical, Dental, and Vision available after 60 days.
• Additional Life Insurance, Long-Term/Short Term Disability, and Accident/Critical Illness Insurance available.
• Paid Time Off and 9 Paid Holidays
• 401(K) Match available after 90 days