Outbound Call Center Assistant

COMPANY OVERVIEW

SS Industries, a successful and fast-growing company in Collegeville, PA, is the premier manufacturer of the largest selection of straight and spiral stairs in the world. Since 1947, we have provided over 50,000 homeowners, contractors, and architects across continental North America with premium products and best-in-class services. SS Industries in-house engineering team and friendly, SMA certified sales agents collaborate to bring customers both in-stock and custom product lines through the most consultative sales experience in the industry. Visit us at SS.Industriesto learn more!

We are seeking candidates who want to be part of a TEAM environment, are willing to learn & grow, be a part of a fast paced & rapidly growing company offering a secure future, growth opportunities and on-the-job training & development.

POSITION SUMMARY

We are seeking an energetic, hard working person with a passion for great service for our growing call center.
We are a local manufacturer who prides itself on the quality of our products and service to our customers.
This is an outbound calling position following up on existing database leads to rekindle sales opportunities.

Our team members ensure the best possible customer experience and must have excellent communication skills, a positive attitude and the ability to perform under pressure.

This is a full time position. M-F 9am -6pm, occasional evening hours when needed.

Overtime and bonus opportunities available.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to consistently make 300 – 400 outbound dials a day to existing leads.
• Accurate, timely, and professional written responses to emails and chat conversations.
• Follow script and questionnaire regarding continued interest and quality of experience.
• Provide accurate information and keep detailed notes in SalesForce CRM.
• Administrative duties as directed.

REQUIRED SKILLS & EXPERIENCE

• Basic computer knowledge and skills (including Microsoft Windows).
• Professional demeanor in all written and verbal correspondence.
• CRM experience with Salesforce preferred.
• Outbound Call Center Experience preferred.​
• Positive and engaging attitude.
• Excellent communication skills.
• Ability to think in a very fast paced environment.
• Attention to detail and accuracy.
• Excellent attendance record.
• Ability to take constructive criticism is a must.

EEO Statement

SSI is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. [Employer] is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Collegeville, PA 19426: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Did an employee refer you to our company?

Experience:

• Call center: 2 years (Required)

Work Location: In person

Salary : $18