Digital Marketing Assistant

In this opportunistic position at SSDM, you will be presented with a mix of responsibilities and learning opportunities. Your day will be about ¼ filled with Operations responsibilities (more detail on this below), but these will be interwoven with on-the-job training. As the weeks pass, you will be tasked with increased levels of involvement and responsibility within the Digital Marketing side of our business. You will be given the opportunity to learn and investigate your interests and abilities among a wide variety of digital marketing skillsets.  This is an immense opportunity.  SSDM is willing to invest in your training. You will begin your journey with us at the front desk and be there for a minimum of 6 months. At that point, we will evaluate your readiness and the workload opportunity for you to move away from the front desk and into the office with our team as a junior level SME (Subject Matter Expert) that aligns with what you enjoy most and for which you showed natural aptitude.

Interview Process:

1st Interview - Virtual meeting with head of Operations and Client Experience. If there seems to be a good fit, we will invite you to come in. You may be emailed a personality evaluation to take prior to your next meeting.

2nd Interview - In our office with members  of our leadership team.  If this goes well, you may be sent another evaluation to complete afterward.

Leadership Alignment - Once all interviews are complete, the SSDM leadership team will align on their preference and extend an offer.  We will try to communicate with those not selected via email.

Management and Performance Evaluations:  Your front desk duties will be trained and overseen by our Operations Supervisor and your internship and growth will be overseen by our VP Agency Experience. You will participate in check-in sessions with your supervisors at:

• 30 days
• 60 days
• 90 days
• 6 months

At twelve months we will conduct an annual assessment, which will clarify how we are feeling about your performance and growth, as well as give you an opportunity to tell us what interests you, what you have enjoyed learning most and where you see yourself growing to next (if that has not been firmly established at the 6 month check-in).

On the Job Expectations:

• Lead with a positive attitude. This is first on the list intentionally. As the face of SSDM (a role filled by both genders over the years), it is imperative to us that your attitude reflects the positivity and excitement-to-serve that is the hallmark of our company
• You manage workloads and time well, juggling priorities efficiently and being highly respectful of time constraints and punctuality. Given your hybrid between marketing and operational tasks, this expectation is paramount
• Complete accurate time tracking on a DAILY basis. Confer with your manager when you're unsure of how to allocate time appropriately
• Display confidence and communicate well to others.  Expectation is that this skill set will grow with time as it relates to business communications
• Effectively use company resources
• You will dedicate yourself to learning as much as you can as quickly as you can. Periodically you will demonstrate your newly learned knowledge/skills to your manager and leadership by proactively scheduling time on their calendars to present your learnings…and any questions or suggestions
• Are a highly motivated self-starter
• Lean toward being a doer, meaning you are inclined to take on work yourself. You will, however, be expected to begin to build your comfort level and skill at delegating and managing via others (as directed by managers)
• Are inherently collaborative and embrace teamwork and team spirit
• Embody enthusiasm and passion for producing exceptional work for our company and our clients
• Are solution minded.  If something isn’t ideal, you do not complain. You present the shortcoming alongside a proposed solution.
• Have a tendency to ask quite a few questions (meaning you are eager to learn and often want to go as deep as possible).

Overall Responsibilities:

• Handling incoming calls and other communications
• Going through Google training and attempt to get certified on Performance and/or Analytics within the first 4-5 months
• Learning WordPress CMS to the point that you can post and tag blogs (you will receive training and tasks to aid in this)
• Learning Email functionality and begin to learn automation building in Constant Contact ((you will receive training and tasks to aid in this)
• Learning to draft blogs utilizing an SEO creative brief and AI (you will receive training and tasks to aid in this)
• Learning how to initiate creative, plan and analyze social media posts (you will receive training and tasks to aid in this)
• Assisting Creative Director in managing projects in Wrike for SSDM marketing (you will receive training to aid in this)
• Proofreading and quality checks, assuring that all copy is accurate and well written (spelling & punctuation), that images display well and are as approved by our client/team (you will receive guidelines for each proofing/QA project)
• Greeting clients and visitors to our offices
• Managing and communicating to the entire team their monthly Chipworthy totals  (you will be trained on this)
• Ordering lunches as needed and helping to manage all details around client visits and other agency events
• Writing and sending a weekly email that summarizes the items presented during our Monday am mtg (you will receive training and tasks to aid in this)
• Updating our intranet with revised and new information, as needed
• Updating paperwork, maintaining documents and word processing, as needed
• Taking the lead on organizing and maintaining (including dust/vacuum on occasion)our office common areas
• Performing general office clerk duties such as getting mail and running errands (with mileage reimbursement)
• Organizing travel by booking accommodations and reservations as required.
• Assisting in the coordination of events, as requested
• Maintaining supply inventory (paper, ink cartridges, pens, etc.) and office equipment as needed

Attention to detail, a curiosity so sincere that you cannot help but ask questions (often) and the ability to prioritize and finish tasks in a timely manner are all highly regarded attributes for this position. 

Hours:

The hours of this position are 8:00am to 4:30pm, Monday through Friday, with a half hour lunch. Wednesday is a WFH day for most of our team, but leadership often comes into the office.  Because of this, your in-office days will be determined week to week, but you will occasionally work from home on Wednesdays. You will be assigned work and/or training for those days.

Compensation:

Profit Sharing:

2 years ago SSDM introduced full team profit sharing. This means that on your very first day at SSDM you will begin an ever-increasing qualification for profits that will be distributed in Dec of each year.  In your first full year, you will be 20% vested. Your vestment will increase each year until you are 100% vested by your 5th year. This payment is made in a lump sum to you and is over and above your salary.

Salary:  $40,000 (entry-level)

PTO Days:   10

Paid Time Off (PTO) becomes available after 90 days of employment. If time off is taken before the 90-day period, you will not be paid for that time (days/hours).

Paid Holidays:  

• For 2025:  New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Eve, Christmas Day.  SSDM often closes all or a portion of the work days between Christmas and New Years Day. That decision is made each year based on client schedules and workloads, so we will not promise anything beyond Christmas eve and Day.  Even if we don’t close any of those days, your compensation will include 16 paid days off.

Health Benefit Options and Contribution:

• We offer several health insurance plan options and SSDM contributes to the cost
• We offer several dental insurance plan options
• You can elect vision insurance

401k Plan Access and Company Matching:

• We offer several types of 401K plans and match up to 3% of your contribution

Growth Plan:

There are a number of different career categories at our agency. The most common/abundant is in Customer Experience (account management). At SSDM, the Customer Experience role is considered the “tip of our spear” and one of the most valued. Additional specialties include Performance Media (Google Ads and other forms of digital search and display marketing), CRM (email), Content Writing and Project Management.

Our intent is to expose you to as many different types of digital marketing skills as possible. Though we will ask how you like various things, we will also look at how naturally adept you are at each skill. Then we will assess the opportunity for this skill on our team, based on our projected workload.  Most of those who have previously held this position have been promoted within 6-8 mos.

Salary : $40,000