What are the responsibilities and job description for the Shop Manager position at SS&B INC?
As a Store Manager, you will be responsible for managing the day-to-day operations of your service center and leading the team to profitability through managing key performance indicators such as oil change count, sales, labor, customer satisfaction scores and more.
Your primary role as a Store manager at Strickland brothers is to satisfy our customers. It is imperative that you understand how serious we take our customer satisfaction core value.This includes but not limited to ensuring that the operational procedures are completed on each vehicle, training, encouraging, speaking with customers, scheduling/staffing, maintaining a clean service center & meeting KPI’s.*
Duties:
- Manage daily shop operations, including timely opening and closing.
- Provide an exceptional customer experience and maintain high review ratings.
- Resolve issues in real-time and proactively identify potential problems.
- Conduct interviewing, hiring, training, counseling, development, and termination of team members.
- Train staff on light-duty maintenance for customers’ vehicles.
- Enforce all company policies and procedures.
- Foster a positive work environment for staff.
- Partner with the Manager to set goals and review performance.
- Communicate effectively using Microsoft Outlook and Teams.
- Manage customer relations and maintain accurate inventory.
- Handle cash management and daily bank deposits.
- Create weekly schedules and manage labor.
- Monitor and track shop performance goals.
- Ensure compliance with safety and health regulations.
- Maintain a clean and visually appealing store environment.
Requirements:
- Must be 18 years or older.
- Valid driver’s license required.
- Background check is necessary.
- Reliable transportation is required.
- Willingness to work a minimum of 45 hours per week.
Our vision is to become a nationally recognized brand known for our speed, transparent
service offerings and over the top customer service. With you on our team, anything is possible
Salary : $38,000 - $50,000