RESIDENTIAL MANAGER

Section 2: Position Purpose 

The Residential Manager is directly responsible for ensuring the creation of a safe and healthy 

environment that fosters communication, a sense of well-being, empowerment and support to the 

consumers supported by the program. The Manager is responsible for overall management of the 

residential site(s) they supervise and all staff working in the site/group(s). The Residential Manager will 

provide direct supervision of the Lead Direct Support Professionals and Direct Support Professionals 

(DSP) in the sites they supervise. The Residential Manager will act as a role model for employees 

regarding the expectations of how the job duties should be performed, the attitude to maintain while at 

work and appropriate interactions with consumers and other professionals. A commitment to the 

agency's values should be demonstrated as job duties are performed. Additionally, this is a full-time 

hourly position which is eligible for overtime pay (as approved). It is expected that the residential 

manager will work in ratio 40-hour workweek, with the flexibility to work non-scheduled hours to 

handle emergencies, appointments and other duties based upon staffing needs.  

The Residential Manager will assist the Assistant Director and/or designee with the supervision of 

assigned personnel, including but not limited to Direct Support Professional Leads, Direct Support 

Professionals and students in the workplace. Provides oversight to home operations and performs duties 

in the areas of operational administration, home management, therapeutic intervention, teaching skills, 

documentation, Individual Habilitation Plan and/or Treatment Plan development.  Responsible for 

ensuring daily structure and coverage to the residence, which includes supervision and assistance with 

living skills, personal care needs, case management, auditing medication, transportation service, crisis 

management, recreational and social activities.  The Residential Manager communicates all significant 

behavioral changes in behavior level and notable incidents to the designated supervisory personnel.  The 

Residential Manager acts as liaison and advocates for community resources.  The Residential Manager is 

also responsible for ensuring a safe, therapeutic environment and adhering to all safety standards, Federal

and State regulations and corporate policies.  Ensure that services are rendered according to Apis or 

assigned affiliate’s mission and ethical standards.  The Residential Manager is required to cooperate with 

all licensing staff in any inspection or investigation.  Performs additional duties as deemed necessary by 

supervisor.  The Residential Manager will work in ratio. 

Section 3: Major Responsibilities 

• Provide front line supervision of all site staff.   

• Provide appropriate supervision and documentation around employee performance and development.  

• Be accessible via telephone during scheduled shifts and per the on-call schedule.  

• Monitor clock in and clock out of DSPs in the payroll management system 

• Keep overtime to a minimum 

• Appropriately manage consumer funds and petty cash per regulations 

• Meet regularly with and provide supervision to each site employee to provide skill training and mentoring that 

supports staff development and document and address any identified needs for improvement.    

• Manage site scheduling including all callouts, no-shows and time-off requests to provide coverage as needed.   

• Interview and make recommendations regarding new DSP candidates  

• Participate in and attend all planning and team meetings for each person supported.   

• Respond appropriately to crisis situations by notifying the appropriate persons, completing/submitting incident 

reports.   

• Report any medical concerns to leadership and/or agency nurse immediately.   

• Develop and coordinate the planning of monthly persons supported activities and ensure their implementation, 

providing required funds.   

• Overall day to day Management of sites as prescribed in PCSP/ISP or treatment plans.  

• Manage, monitor, and reconcile all site and persons supported related expenditures.  

• Oversee the maintenance, upkeep and safety of the physical site and site vehicles, reporting needed repairs, upkeep 

and conditions to the Director.  

• Monitor and ensure the timely completion of all site documentation (logs, medications, inventories, incident reports, 

assessments, progress van logs etc.) and communicate issues and/or problems directly to supervisor.  

• Ensure home is prepared for State licensing visits including person supported files, medication records, and physical 

site.  

• Other duties as assigned.  

Section 6: Job Qualifications and Competencies 

Job Qualifications  

Education and Experience:  

• High School Diploma   

• Minimum 5-6 years’ experience working with adults with IDD/Behavioral Mental Health Diagnosis/Drug 

and Alcohol Recovery Programs.   

• Demonstrates a strong working knowledge of the appropriate regulations, Apis values and program 

policies and procedures.   

• Basic computer and internet literacy with the ability to utilize applications like emails, time recording and 

other programs to enter and retrieve data as necessary to perform the essential functions of the job.  

• Valid Driver’s License and personal vehicle with state minimum liability insurance coverage.   

• Subject to employment screenings, including FBI clearance, if applicable.   

Job Competencies 

 Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, 

and external agencies. Demonstrates active listening and ensures transparency in all interactions. 

 Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, 

ensuring the rights and dignity of residents are prioritized. 

 Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes 

responsibility for the success of the residential program. Holds self and team members accountable for 

meeting expectations and standards. 

 Collaboration: Works collaboratively with other professionals, families, and community partners to 

ensure quality care and services are provided to residents. 

 Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and 

perspectives of residents, staff, and families, fostering an inclusive and supportive environment. 

 Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, 

resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive 

atmosphere. 

 Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational 

standards, maintaining a safe, respectful, and efficient residential environment. 

 Well-organized and detail orientated 

 Excellent Customer service skills (both internal and external)  

 Strong interpersonal and communication skills 

 Leadership and management skills 

 Resident relations and retention 

 Knowledge and understanding of state and federal regulations regarding residential care 

 Behavioral issue management and crisis intervention skills 

 Compliance with regulatory standards 

 Proficiency in direct supervision, developmental disabilities care and medication administration

Life saving measures (CPR) and first aid certifications 

 Budget management 

 Previous supervisor/management experience in residential setting 

 Medical terminology knowledge  

 NETWORK FUNCTIONS:

• Maintain and abides by OSHA requirements and guidelines 

• Observes all Fire and Safety Policies and Procedures 

• Observes all Personnel Policies and Procedures 

• Observes all Agency’s Policies and Procedures 

• Observes all HIPAA Policies and Procedures and maintains confidentiality 

• Completes and returns all paperwork distributed by the Human Resource Department 

• Attends all required and scheduled trainings and meetings 

• Always maintain a professional demeanor and exercise good professional judgment in all areas of 

employment duties 

• Documents time worked accurately 

 EQUIPMENT/MACHINES:

• Vehicle Requirements 

• Current driver’s license, vehicle registration and vehicle insurance 

• Vehicle / wheelchair lifts 

• Adaptive Equipment 

• Business use of company equipment to include: telephone, cellular telephone, and home appliances and 

furnishings 

 ADHERE TO AND FOLLOW 

 The By-Laws of the Corporation and as set forth in the Articles of Incorporation