What are the responsibilities and job description for the Inside Sales Customer Service Coordinator position at SRS Distribution?
Position Summary
The primary function of a Customer Service Representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.
Duties & Responsibilities
Ensure over-the-phone, face-to-face, and/or written communications with customers represent the company’s culture, values, and practices
Greet customers warmly and determine problems, orders, or other reasons for calling
Ascertain when to pass customer questions to appropriate sales staff for additional product and sales information
Take orders at the sales counter and/or over the phone
Use company computer systems for order entry
Complete sales orders and tender cash sales
Develop product knowledge to assist customers with purchases
Ensure the showroom is clean and properly stocked
Basic Qualifications
High school diploma or GED equivalent
Ability to self-manage, show initiative, and be comfortable meeting the public
Team player with attention to detail and strong organizational skills
Bilingual a plus
Exceptional computer skills
Core Competencies
Ability to self-manage, show initiative, and be proactive
Communicate professionally, both verbally and in writing, with coworkers and customers
Physical Requirements
Ability to remain in a stationary position in an office environment approximately 70% of the time
Occasional movement within the office to access files and office machinery
Ability to operate basic office machinery
Ability to communicate effectively with team members and management
Constantly working in an office environment
Required Cognitive Skills
Ability to problem-solve and prioritize tasks
Ability to manage stress related to deadlines and ongoing projects
Ability to multitask
Ability to receive and analyze information
Ability to communicate solutions quickly when problems occur
Ability to demonstrate sound judgment and initiative
Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members as our greatest assets and invest in training while supporting work-life balance.
Job Location:
Commonwealth Building Materials, Inc. - Glen Allen
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs
Benefits
- Competitive salaries for all team members paid weekly
- 401(k) Retirement Plan with company matching
- Employee Stock Purchase Program
- Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
- Paid Parental Leave, Adoption Assistance Program
- Medical, Dental and Vision Benefits
- Flexible and Dependent Care Spending Accounts
- Company paid Life insurance and Short-Term Disability
- Additional Life Insurance and Long-Term Disability also offered
- Mental, Physical and Emotional Well-Being Programs for Employees and Families
- Wellness Program and Safety Program with Bonuses for our Drivers
- Employee Referral Bonus Program
Salary : $130,500 - $176,000