What are the responsibilities and job description for the System Support Specialist position at SRS Distribution - McKinney?
Position Purpose:
- Provide overall support for all Enterprise Applications across all verticals
Key Responsibilities:
- Provide excellent application support on the phone, in person and through ServiceNow ticket resolution.
- Ensure service levels (SLAs) are met. Keep the system running; respond to issues; answer user questions regarding system features, functionality, and provide resolutions to address issues.
- Ability to support and train on any product or software that interfaces with the ERP; engage all parties with troubleshooting when needed.
- Define problems, analyze symptoms, perform root cause analysis, and document resolution.
- Provide excellent customer service to customers and end-users.
- Support 3rd party products that interface with core ERP. Examples are Billtrust, Worldview, Saberis, Esker AP Automation, Avalara, Versapay and Worldpay.
- Assist with projects to implement or enhance software; help with software requirements gathering, design, documentation, unit testing and integration. Will assist in the planning, executing, and implementation for these projects.
Direct Manager/Direct Reports:
- No direct reports
Travel Requirements:
- Minimal travel requirements
- Travel would include participation in branch visits for training purposes
Physical Requirements
- No physical requirements
Working Conditions
- Mainly office setting unless at a branch visit
- Rotating after hours support during week and to include weekends
Minimum Qualifications
- Experience with ERP applications and interfaces
-
3 years of experience supporting Enterprise Applications, such as but not limited to:
- Fully integrated software solution (ERP) such as Agility, Epicor, Trend, lnfor, Catalyst, Falcon, or Bistrack
- Interfaces to main ERP with systems such as sales tax, accounts payable, document imaging, billing, etc.
- Strong written and verbal communication skills
Preferred Qualifications
- Experience with ServiceNow or other ITSM tools.
- Previous experience in the distribution industry
- Strong organization and time management skills.
- Strong interpersonal skills for interacting with team members and branch users.
- Strong problem-solving skills.
- Ability to work independently and as part of a team
Minimum Education:
- High school degree
Preferred Education:
- High School Diploma, GED or equivalent required.
- Bachelor’s degree in IT, Business, or related field preferred.
Minimum Years of Work Experience:
- 4 years
Certifications:
- N/A
Competencies:
- Strong organization and time management skills.
- Strong interpersonal skills for interacting with team members and branch users.
- Strong problem-solving skills.
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Ability to work within a team
- Exceptional organization skills and a strong work ethic
- Ability to work collaboratively with stakeholders, other departments and subject matter experts to troubleshoot issues or solve problems
Work Location:
FSC (can work remote 2 days a week once trained)
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
Benefits
- Competitive salaries for all team members paid weekly
- 401(k) Retirement Plan with company matching
- Employee Stock Purchase Program
- Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
- Paid Parental Leave, Adoption Assistance Program
- Medical, Dental and Vision Benefits
- Flexible and Dependent Care Spending Accounts
- Company paid Life insurance and Short-Term Disability
- Additional Life Insurance and Long-Term Disability also offered
- Mental, Physical and Emotional Well-Being Programs for Employees and Families
- Wellness Program and Safety Program with Bonuses for our Drivers
- Employee Referral Bonus Program
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